Rob Mullins

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Will Explore include actual ticket comments?

It surprises me we are unable to run a report in Explore on how often an error message occurs on ticket comments.  We came from a system which was written in-house which had this functionality, yet...

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• Rob Mullins
• Erstellt 12. Juni 2020 13:55
• 3 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Improvements to Rapid Resolve

Hello @..., Thank you for the input, I have taken your advice and added a new post.  https://support.zendesk.com/hc/en-us/community/posts/360043972034-Rapid-Resolve-Trigger-To-Notify-Agent-that-End...

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• Rob Mullins
• Erstellt 18. Mai 2020 13:04
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Improvements to Rapid Resolve

Has anyone attempted to set up a trigger when a ticket is closed by Rapid Resolve to inform the assignee the end-user has solved the ticket off the back of the article we have brought to their atte...

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• Rob Mullins
• Erstellt 18. Mai 2020 11:54
• 0 Stimmen