Alan Canode
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Alan Canode hat einen Post erstellt
Feature Request: Requester External ID in Views
Feature Request Summary: We'd like to have Requester External ID as a column available in ticket views. Description/Use Cases: External ID in our Zendesk configuration is the customer's user ID...
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Alan Canode hat einen Kommentar hinterlassen
+1 - we have customer identifiers that sometimes match this format, resulting in us sending them a bogus ticket link. It'd be nice to have a way to toggle this off, make sure it doesn't apply in a ...
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Alan Canode hat einen Kommentar hinterlassen
+1 - I would also prefer it if there were a form-level checkbox for whether or not a field is required rather than (or as an override to) a field-level setting.
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Alan Canode hat einen Kommentar hinterlassen
+1. This would be incredibly helpful for some of our form fields.
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Alan Canode hat einen Kommentar hinterlassen
This seems like a Zendesk bug that the "tf_*" query parameters are lost. We'd prefer not to rely on this workaround - is this bug on Zendesk's backlog to fix?
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Alan Canode hat einen Kommentar hinterlassen
We have some large dropdown fields - this would be very helpful.
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Alan Canode hat einen Post erstellt
Feature Request: Add ticket history event for unsharing
Feature Request Summary: Currently if you unshare a ticket, it does not show that change in the list of changes in ticket event history. You can tell it was unshared at some point, as there's an ...
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Alan Canode hat einen Kommentar hinterlassen
We add a private note with a trigger when sharing to solve this, but sometimes our sharing partners do not. Agreed that this would be a useful addition to the base feature.
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Alan Canode hat einen Kommentar hinterlassen
+1. We have some customers that return on different IP addresses to continue to harass agents. Having the ability to ban directly from chat would be helpful, as would the functionality that bases i...
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Alan Canode hat einen Kommentar hinterlassen
Feature Request: A setting to prevent the pop-up you get when creating a new ticket when you have the Select an Address app. For agents who often use the same address, the pop up does not add value...