Alan
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Neueste Aktivität von Alan-
+1 - I'd like to create reports to show a breakdown of how many emails we're receiving at each support address. Doing this by populating a custom field with a trigger is not a sustainable process.
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+1. We sometimes get requests from confused customers who submit a request on one brand, then later look at their My Activities page on another of our brands and don't understand why the ticket is ...
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This is happening for us as well - copy/pasting from a previous post in the ticket removes all line breaks. We've also seen occasional lost of line breaks when applying macros, but that hasn't been...
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It would be really helpeful if Zendesk displayed a warning to the user when they attempted to navigate away that it would end their call.
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I'd love something like this. Specifically, I'd like an email notification if we exceed a threshold of tickets created per time period. This would perhaps give us an early warning of service outage...
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+1 to being able to configure this based on the agent's group.