Alan Canode

1. Community
2. Feedback - Ticketing System (Support)

Feature Request Summary:  Zendesk should support using pre-filled ticket forms when using SSO. Description/Use Cases:  Currently, if you're using SSO for customer login, you won't be able to use ...

• Alan Canode
• Bearbeitet 15. Mai 2023 18:23
• 2 Follower
• 0 Kommentare
• 4 Stimmen

1. Community
2. Feedback - Ticketing System (Support)

Feature Request Summary:  We'd like to have Requester External ID as a column available in ticket views. Description/Use Cases:  External ID in our Zendesk configuration is the customer's user ID...

• Alan Canode
• Erstellt 7. März 2023 19:56
• 1 Follower
• 0 Kommentare
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)

Feature Request Summary:  Currently if you unshare a ticket, it does not show that change in the list of changes in ticket event history. You can tell it was unshared at some point, as there's an ...

• Alan Canode
• Erstellt 18. Oktober 2022 22:14
• 3 Follower
• 0 Kommentare
• 2 Stimmen

1. Community
2. Feedback - Voice (Talk)

It would be very helpful if, when a user initiated a digital line call while logged into our help center, that user's account were set as the ticket requester. Today, the call lists the requester a...

• Alan Canode
• Bearbeitet 31. Januar 2022 23:53
• 7 Follower
• 3 Kommentare
• 5 Stimmen

1. Community
2. Feedback - Voice (Talk)

Feature Request Summary:  Zendesk should display a warning to users in an active digital line call if they attempt to navigate away from the page.  Description/Use Cases:  Today, if an end user i...

• Alan Canode
• Erstellt 6. Januar 2022 16:57
• 5 Follower
• 1 Kommentar
• 4 Stimmen