Justin
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Justin hat einen Kommentar hinterlassen
Giuseppe This is super helpful for creating a timestamp but it's slightly off from what I'm seeing. I see a ticket where the first reply timestamp on the actual ticket is 8:40am but the calculated ...
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If we create a ticket from within slack, I know it shows the general info that a ticket was created - but is there a way to also post in that same slack thread updates made to that ticket? Or is th...
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Has anyone found a solution for Artem's question above? I am also curious how to accomplish this.
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@... thanks! This is what I was leaning towards, but find it odd that the Zendesk recipes in a few articles use "hours since update" instead of "hours since requester update."
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We're running into issues with bump bump solve. In the conditions, it looks for "hours since update" but what happens if an agent goes back into the ticket and updates a field, or another automatio...
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Is it possible to customize the confirmation text depending on form(s) and/or ticket field selections?
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Thanks, Chris! That worked perfectly!
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Justin hat einen Kommentar hinterlassen
No, they still display but the height of the items is the same as before. My goal is to increase the height but with this code from Dan, nothing changed.
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Hi Jessie, when I add the suggested code, I do not see the drop down fields themselves, nor the options within the field, change in height.
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Justin hat einen Kommentar hinterlassen
Thanks, Dan. Unfortunately that code did not work on our Zendesk instance.