Justin

1. Apps and integrations
2. ...
3. Slack integration
4. Using the Slack for Zendesk Support integration

If we create a ticket from within slack, I know it shows the general info that a ticket was created - but is there a way to also post in that same slack thread updates made to that ticket? Or is th...

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• Justin
• Erstellt 5. August 2022 14:24
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1. Community
2. Feedback - Chat and Messaging (Chat)
3. New feature requests: Answer Bot Feedback Flow Customization

Has anyone found a solution for Artem's question above? I am also curious how to accomplish this.

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• Justin
• Erstellt 6. Mai 2022 14:14
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1. Community
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Bump Bump Solve

@... thanks! This is what I was leaning towards, but find it odd that the Zendesk recipes in a few articles use "hours since update" instead of "hours since requester update."

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• Justin
• Erstellt 21. Juli 2020 20:37
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1. Community
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Bump Bump Solve

We're running into issues with bump bump solve. In the conditions, it looks for "hours since update" but what happens if an agent goes back into the ticket and updates a field, or another automatio...

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• Justin
• Erstellt 21. Juli 2020 12:26
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1. Community
2. Zendesk Suite Q&A
3. Edit "Your request was successfully submitted" confirmation

Is it possible to customize the confirmation text depending on form(s) and/or ticket field selections?

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• Justin
• Erstellt 2. Januar 2019 23:42
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1. Community
2. Zendesk Suite Q&A
3. How to edit drop-down field design?

Thanks, Chris! That worked perfectly!

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• Justin
• Erstellt 26. Oktober 2018 16:36
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1. Community
2. Zendesk Suite Q&A
3. How to edit drop-down field design?

No, they still display but the height of the items is the same as before. My goal is to increase the height but with this code from Dan, nothing changed.

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• Justin
• Erstellt 25. Oktober 2018 22:06
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1. Community
2. Zendesk Suite Q&A
3. How to edit drop-down field design?

Hi Jessie, when I add the suggested code, I do not see the drop down fields themselves, nor the options within the field, change in height.

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• Justin
• Erstellt 25. Oktober 2018 18:02
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1. Community
2. Zendesk Suite Q&A
3. How to edit drop-down field design?

Thanks, Dan. Unfortunately that code did not work on our Zendesk instance.

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• Justin
• Erstellt 24. Oktober 2018 14:57
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