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Tiffany King

Beigetreten 15. Apr. 2021

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Letzte Aktivität 23. Sept. 2024

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KommentarTicket management

Hi this is not showing up for our instance  yet. Can I get the status of this? Thanks. 

Kommentar anzeigen · Gepostet 23. Sept. 2024 · Tiffany King

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KommentarTicket management

This isn't working for our instance. Can you check on the status of this? Thanks. 

Kommentar anzeigen · Gepostet 23. Sept. 2024 · Tiffany King

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KommentarUsing Built by Zendesk apps

Hi @...
Can I get someone to look at my comment from above? https://support.zendesk.com/hc/en-us/articles/360036483394/comments/1260800310149 

Hi, 
I just installed the ticket field manager and our desire is to only hide the "requester" field from specific groups. 
I've configured the app based on the instructions but all agents regardless of what group they're in can still see and edit the requester field when creating a new ticket on the agent interface. 

Thanks for your help!

Kommentar anzeigen · Gepostet 29. Apr. 2021 · Tiffany King

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KommentarUsing Built by Zendesk apps

Hi, 
I just installed the ticket field manager and our desire is to only hide the "requester" field from specific groups. 
I've configured the app based on the instructions but all agents regardless of what group they're in can still see and edit the requester field when creating a new ticket on the agent interface. 

Here are the settings : 

Thanks for your help!

Kommentar anzeigen · Gepostet 11. März 2021 · Tiffany King

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