Rusty Wilson

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Admins should see ALL Dashboards - even if not shared to them

Zendesk - is this ever going to be fixed? I would think a company in your position would take security exploits much more seriously... To reiterate - two scenarios - one "honest mistake", one nefar...

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• Rusty Wilson
• Erstellt 31. August 2022 18:11
• 3 Stimmen

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

Thank you so much Scott Allison

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• Rusty Wilson
• Erstellt 8. Juli 2022 13:37
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Admins should see ALL Dashboards - even if not shared to them

... I recently noted yet another data leak of sensitive data... @... - you posted back in Oct of 21 you'd *try* to get a reply on this. I understand you didn't commit to getting a reply, but I real...

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• Rusty Wilson
• Erstellt 22. Juni 2022 17:52
• 5 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. CSAT survey default to "Bad"

Thank you very much Scott Allison and Pablo Kenney. 

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• Rusty Wilson
• Erstellt 3. Mai 2022 16:22
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. CSAT survey default to "Bad"

Scott Allison - appreciate the info - but once again, Zendesk has completely sidestepped the *QUESTION*.I'll post the question Gwenalle asked as its the same question I asked a few months ago.Pleas...

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• Rusty Wilson
• Bearbeitet 2. Mai 2022 19:57
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. CSAT survey default to "Bad"

Scott Allison - you said, "We've undertaken a review of the data here and it's unclear how prevalent this issue actually is, or whether it's truly skewed towards negative."You are kidding, right? H...

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• Rusty Wilson
• Bearbeitet 6. April 2022 18:54
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Idea: Making emails collapsable in ticket

Please add the ability to collapse updates inside of cases. As a provider of complex enterprise software our cases are usually VERY long, and often a single update to/from a customer can be very ve...

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• Rusty Wilson
• Erstellt 21. Januar 2022 12:48
• 3 Stimmen

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

Itay Taragano - You are so correct. I've been (was) an vocal proponent for Zendesk for many years - I've been using it about 12 years now. My first experience was, "WOW! Someone with a support back...

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• Rusty Wilson
• Erstellt 7. Januar 2022 19:19
• 4 Stimmen

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

I am ABSOLUTLEY seeing the same thing. Zendesk keeps saying, "We didn't change anything." but it is 100% clear they did. Our satisfaction ratings have dropped over 10 pts, and I reached out to THRE...

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• Rusty Wilson
• Bearbeitet 4. Januar 2022 21:59
• 12 Stimmen