Rusty Wilson

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

I am ABSOLUTLEY seeing the same thing. Zendesk keeps saying, "We didn't change anything." but it is 100% clear they did. Our satisfaction ratings have dropped over 10 pts, and I reached out to THRE...

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• Rusty Wilson
• Bearbeitet 4. Januar 2022 21:59
• 12 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. WHY WHY WHY Do I have to enter the timeframe on EVERY TAB?!?

Somewhat - I was hoping I would not have to modify out of box Explore Reports to make this work. Thanks.

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• Rusty Wilson
• Erstellt 4. November 2021 02:04
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Admins should see ALL Dashboards - even if not shared to them

I'm not holding my breath. Zendesk has a horrible track record of actually implementing anything said in the community. The fact that I posted this FIVE MONTHS ago and there's been zero acknowledge...

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• Rusty Wilson
• Erstellt 7. Oktober 2021 20:09
• 3 Stimmen