Rusty Wilson
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Neueste Aktivität von Rusty Wilson-
Thank you so much Scott Allison
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... I recently noted yet another data leak of sensitive data... @... - you posted back in Oct of 21 you'd *try* to get a reply on this. I understand you didn't commit to getting a reply, but I real...
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Thank you very much Scott Allison and Pablo Kenney.
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Scott Allison - appreciate the info - but once again, Zendesk has completely sidestepped the *QUESTION*.I'll post the question Gwenalle asked as its the same question I asked a few months ago.Pleas...
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Scott Allison - you said, "We've undertaken a review of the data here and it's unclear how prevalent this issue actually is, or whether it's truly skewed towards negative."You are kidding, right? H...
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Please add the ability to collapse updates inside of cases. As a provider of complex enterprise software our cases are usually VERY long, and often a single update to/from a customer can be very ve...
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Itay Taragano - You are so correct. I've been (was) an vocal proponent for Zendesk for many years - I've been using it about 12 years now. My first experience was, "WOW! Someone with a support back...
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I am ABSOLUTLEY seeing the same thing. Zendesk keeps saying, "We didn't change anything." but it is 100% clear they did. Our satisfaction ratings have dropped over 10 pts, and I reached out to THRE...
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Somewhat - I was hoping I would not have to modify out of box Explore Reports to make this work. Thanks.
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I'm not holding my breath. Zendesk has a horrible track record of actually implementing anything said in the community. The fact that I posted this FIVE MONTHS ago and there's been zero acknowledge...