Rusty Wilson

1. Support
2. ...
3. Ticket automation and collaboration
4. About Zendesk Advanced AI

So I've been looking into this some more since my post above... and for the current suggested pricing, I can purchase a much more robust, feature complete and market tested enterprise level AI from...

• Kommentar anzeigen
• Rusty Wilson
• Erstellt 18. Oktober 2023 15:45
• 1 Stimme

1. Support
2. ...
3. Ticket automation and collaboration
4. About Zendesk Advanced AI

$50 per agent per month is very steep pricing. This *single* feature is almost 50% of the cost per agent of a Professional subscription. Or putting it more simply, you've just raised the price of t...

• Kommentar anzeigen
• Rusty Wilson
• Bearbeitet 6. Oktober 2023 21:29
• 6 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Admins should see ALL Dashboards - even if not shared to them

I just got an email saying my feature request has been implemented and admins now see ALL dashboards! THANK YOU Zendesk for making this happen!!!My infosec team is MUCH happier now.

• Kommentar anzeigen
• Rusty Wilson
• Erstellt 28. September 2023 14:52
• 2 Stimmen

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

If the only place we plan to put the web messaging widget in on our help center, and if we assume the customer has logged in to our help center (which I'm trying to figure out how to make a require...

• Kommentar anzeigen
• Rusty Wilson
• Erstellt 27. Juli 2023 20:00
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Admins should see ALL Dashboards - even if not shared to them

Zendesk - is this ever going to be fixed? I would think a company in your position would take security exploits much more seriously... To reiterate - two scenarios - one "honest mistake", one nefar...

• Kommentar anzeigen
• Rusty Wilson
• Erstellt 31. August 2022 18:11
• 5 Stimmen

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

Thank you so much Scott Allison

• Kommentar anzeigen
• Rusty Wilson
• Erstellt 8. Juli 2022 13:37
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Admins should see ALL Dashboards - even if not shared to them

... I recently noted yet another data leak of sensitive data... @... - you posted back in Oct of 21 you'd *try* to get a reply on this. I understand you didn't commit to getting a reply, but I real...

• Kommentar anzeigen
• Rusty Wilson
• Erstellt 22. Juni 2022 17:52
• 7 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. CSAT survey default to "Bad"

Thank you very much Scott Allison and Pablo Kenney. 

• Kommentar anzeigen
• Rusty Wilson
• Erstellt 3. Mai 2022 16:22
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. CSAT survey default to "Bad"

Scott Allison - appreciate the info - but once again, Zendesk has completely sidestepped the *QUESTION*.I'll post the question Gwenalle asked as its the same question I asked a few months ago.Pleas...

• Kommentar anzeigen
• Rusty Wilson
• Bearbeitet 2. Mai 2022 19:57
• 0 Stimmen