Rusty Wilson
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Stimmen zur Aktivität von Rusty Wilson-
I am ABSOLUTLEY seeing the same thing. Zendesk keeps saying, "We didn't change anything." but it is 100% clear they did. Our satisfaction ratings have dropped over 10 pts, and I reached out to THRE...
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... I recently noted yet another data leak of sensitive data... @... - you posted back in Oct of 21 you'd *try* to get a reply on this. I understand you didn't commit to getting a reply, but I real...
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Zendesk - is this ever going to be fixed? I would think a company in your position would take security exploits much more seriously... To reiterate - two scenarios - one "honest mistake", one nefar...
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Please add the ability to collapse updates inside of cases. As a provider of complex enterprise software our cases are usually VERY long, and often a single update to/from a customer can be very ve...
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Itay Taragano - You are so correct. I've been (was) an vocal proponent for Zendesk for many years - I've been using it about 12 years now. My first experience was, "WOW! Someone with a support back...
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I'm not holding my breath. Zendesk has a horrible track record of actually implementing anything said in the community. The fact that I posted this FIVE MONTHS ago and there's been zero acknowledge...
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I just got an email saying my feature request has been implemented and admins now see ALL dashboards! THANK YOU Zendesk for making this happen!!!My infosec team is MUCH happier now.
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If the only place we plan to put the web messaging widget in on our help center, and if we assume the customer has logged in to our help center (which I'm trying to figure out how to make a require...
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Hi Caroline Kello - thanks for the prompt and courteous reply. I was thinking really "edge case" stuff - like a user getting accidental escalated privileges and information that would be helpful in...
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Hi Caroline Kello! Thanks for the information so far. The intro paragraph says, "...captures what an agent has accessed in your account". Are there any plans to capture what *users* are doing? Do *...