Jon Hall

1. Community
2. Feedback - Ticketing System (Support)
3. Support: Restrict Attachments by File Type

+1 for attachment control. You can do it in Zopim chat, just not the main tool. Not having this feature entails security risk or limitation of functionality if switched off.  If this is on roadmap ...

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• Jon Hall
• Erstellt 19. November 2020 12:02
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

A potential interim solution could be to add the ability for non-admin role to set agents to 'unavailable' status in talk (as a designated role permission setting). Admin role in tools is typically...

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• Jon Hall
• Erstellt 26. Februar 2019 10:40
• 1 Stimme