dschmidt

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk - Warm transfer to Agent groups

This warm transfer functionality is highly desired by our teams too.

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• dschmidt
• Erstellt 17. November 2022 21:00
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1. Community
2. Feedback - Platform: Apps & Integrations
3. Assignment Control app - official feature request thread

Has anyone else seen an issue recently with the Assignment Control app where it activates immediately upon viewing a ticket, instead of only when the assignee drop-drown selection box is opened? Th...

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• dschmidt
• Erstellt 11. Juli 2022 14:49
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1. Community
2. Feedback - Voice (Talk)
3. Limit agents ability to listen to recordings

Agreed. It should be possible to limit playback of call recordings to Admins and Team Leads. It is bad enough that full Agents can listen to each other's recorded calls, but it especially complicat...

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• dschmidt
• Erstellt 26. Mai 2022 17:26
• 3 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Inbound only call recording

I agree. It should be possible to enable automatic recording of inbound calls without requiring manual customer opt-in, while automatic recording of outbound calls remains disabled.

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• dschmidt
• Erstellt 26. Mai 2022 17:15
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1. Talk
2. ...
3. Setting up Talk
4. Talk network requirements

I suggest you add app.pendo.io to this list. I had problems with transfers / conferencing until I added that to my exceptions.

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• dschmidt
• Erstellt 29. April 2022 20:26
• 1 Stimme