Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen
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Andy Dyer
Beigetreten 15. Apr. 2021
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Letzte Aktivität 16. März 2022
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This is a great update, but I'm seeing the same as Rafael - the support online number is not right, and there is no drill in on any.
Kommentar anzeigen · Gepostet 16. März 2022 · Andy Dyer
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Is anyone else seeing higher rates of bad ratings now? The last couple of weeks are 2x normal and there is no obvious explanation. It does seem like this problem happens inconsistently almost.
Kommentar anzeigen · Gepostet 06. Dez. 2021 · Andy Dyer
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Is it possible to turn off only the browser notification for the "business hours have started do you want to go online" or whatever. With agent workspace when you're purposely not on chat, like a supervisor, those messages pop up all day
Kommentar anzeigen · Gepostet 11. Okt. 2021 · Andy Dyer
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We tried the alternative and did see a pretty substantial drop in response rate, so we've switched back and just accept it for now, but do hope to see a fix for a known issue.
Kommentar anzeigen · Gepostet 26. Jan. 2021 · Andy Dyer
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Following as I have same issue
Kommentar anzeigen · Gepostet 12. Dez. 2018 · Andy Dyer
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+1 I'd like to be able to trace why calls went to voicemail during business hours, report on % of day that agents were available
Kommentar anzeigen · Gepostet 27. Sept. 2018 · Andy Dyer
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We have a similar issue when using "next reply", often customers will just say "Thanks!" which then commits us to reply. Even when we set it to Pending, it still is waiting for our reply instead of "periodic update".
Kommentar anzeigen · Gepostet 20. Dez. 2017 · Andy Dyer
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+1 would love to be able to change status either from Agents page or the "view all" team members.
It's actually more of an issue if an agent sets themselves to Away and forgets to go Invisible. We've found that idle time doesn't work for us when we're chatting from Zendesk, lots of accidental logouts.
Kommentar anzeigen · Gepostet 20. Dez. 2017 · Andy Dyer
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