Olivia Saliba (Vic)

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. About Zendesk Federated Search

That's Great. Many thanks Orsolya Forster

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• Olivia Saliba (Vic)
• Erstellt 23. Mai 2023 01:47
• 0 Stimmen

1. Account
2. ...
3. Accounts and billing
4. About Premium Sandbox

Hi Chuck Hemesath Not sure this helps any but I recently had a similar issue. The premium sandbox replicated our production instance but not all of the business rules (triggers) were replicated. I ...

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• Olivia Saliba (Vic)
• Erstellt 12. Mai 2023 00:26
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. About Zendesk Federated Search

Hi All I'm guessing that external knowledge (federated search) is still not available for AnswerBot or Flowbuilder? Just wondering if this is still on the roadmap? No stress on ETA, just want to kn...

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• Olivia Saliba (Vic)
• Erstellt 10. Mai 2023 05:41
• 0 Stimmen

1. Talk
2. ...
3. Setting up Talk
4. Adding a Talk digital line

Hi All Do Zendesk Talk digital lines support some way to identify the caller? EG: Via page/site login etc?

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• Olivia Saliba (Vic)
• Erstellt 5. Mai 2023 05:22
• 0 Stimmen

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Support

Hi All We're trying to measure the time it takes a ticket to be assigned for the first time in seconds. We want this time calculation so we can determine if a ticket has 'achieved' or 'breached' th...

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• Olivia Saliba (Vic)
• Erstellt 27. April 2023 05:13
• 0 Stimmen

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Restricting help center access to signed-in end users

Hi All Is there a way to show the Guide Home Page to anonymous users but somehow restrict only certain users (eg: belonging to a particular Org) to sign in. In effect we want to show the Home Page ...

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• Olivia Saliba (Vic)
• Erstellt 22. März 2023 23:57
• 0 Stimmen

1. Messaging
2. ...
3. Zendesk messaging
4. Managing messaging transcript visibility

Hi All If I want to keep the transcript as private (initially) but still be able to send a transcript to a customer if they request it, how can I do that? We have enabled Transcript Visibility = pr...

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• Olivia Saliba (Vic)
• Erstellt 2. Februar 2023 03:55
• 0 Stimmen

1. Messaging
2. Getting started with messaging
3. Welcome to messaging

I think the 'Read the docs' link under 'Read the messaging documentation' is wrong. It goes to Chat :) I think it should go here: https://support.zendesk.com/hc/en-us/sections/5282979501978

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• Olivia Saliba (Vic)
• Bearbeitet 2. Februar 2023 03:41
• 0 Stimmen

1. Messaging
2. ...
3. Zendesk messaging
4. Limitations in messaging functionality

Does the Alias feature work in messaging?

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• Olivia Saliba (Vic)
• Erstellt 2. Februar 2023 03:07
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Report on Received At Email Address

It's great to see that Ticket Email Address is an Explore attribute now. However, when I tried to create a report, some tickets have the Ticket Email Address listed and some don't. Both tickets are...

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• Olivia Saliba (Vic)
• Erstellt 31. Januar 2023 06:20
• 1 Stimme