Chad Susa (Gravity CX - Zendesk Partner)

1. Bots and automation
2. Custom bots and bot building documentation
3. Using AI-powered intents with conversation bots

Does more than one intent work on the same instance? Example: we use Zendesk for CX (e-comm) but we also have our IT and HR departments using the same instance. In this scenario, do we only get one...

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• Chad Susa (Gravity CX - Zendesk Partner)
• Erstellt 5. Dezember 2023 03:10
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1. Sell
2. ...
3. Working with leads and contacts
4. Assigning leads and contacts to a company

Can one Contact Person belong to multiple Contact Companies as per James Molina comment above?

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• Chad Susa (Gravity CX - Zendesk Partner)
• Erstellt 8. November 2023 05:53
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1. Messaging
2. ...
3. Zendesk messaging
4. Managing languages in a conversation bot

Hi Mike dela Rosa Unfortunately not yet. I don't think these elements of the widget style accept dynamic content. They also don't appear to work with auto translations.

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• Chad Susa (Gravity CX - Zendesk Partner)
• Erstellt 2. Oktober 2023 22:21
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1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

I agree. This really is required functionality for a pleasant end user experience for reasons described in many of the posts here. I also think it's unusual that Zendesk doesn't have this capabilit...

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• Chad Susa (Gravity CX - Zendesk Partner)
• Erstellt 22. September 2023 06:08
• 4 Stimmen

1. Bots and automation
2. Custom bots and bot building documentation
3. Building a conversation bot using answers

Hi I agree with Raphaël Péguet - Officers.fr. The answers seem to be offered in the order that they were created. I can't find any mention of this apart from: Answers are added to your conversatio...

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• Chad Susa (Gravity CX - Zendesk Partner)
• Erstellt 22. September 2023 05:19
• 0 Stimmen

1. Sell
2. ...
3. Working with leads and contacts
4. Defining a company hierarchy

Many thanks Noly Maron Unson :) Is there documentation or an article that highlights this? Many thanks again.

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• Chad Susa (Gravity CX - Zendesk Partner)
• Erstellt 5. September 2023 00:11
• 0 Stimmen

1. Sell
2. ...
3. Working with leads and contacts
4. Defining a company hierarchy

How many child companies can a parent company have linked?

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• Chad Susa (Gravity CX - Zendesk Partner)
• Erstellt 1. September 2023 06:53
• 0 Stimmen

1. Bots and automation
2. Bots and automation advice and troubleshooting
3. How can I use bot builder to capture data in a conversation bot?

Hi Isaiah Allekotte Thanks for this. Three questions: I'm assuming we have to have a 'transfer to agent' step even if we are in an after hours condition branch of the flow, otherwise the ticket wo...

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• Chad Susa (Gravity CX - Zendesk Partner)
• Bearbeitet 1. September 2023 04:16
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing the data importer beta and a new way to import organization data

Hi I keep getting an error when importing using the beta Data Importer tool. The first thing I believe is incorrect is the csv column header format requirements. The article says that custom org fi...

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• Chad Susa (Gravity CX - Zendesk Partner)
• Erstellt 30. August 2023 06:57
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing the data importer beta and a new way to import organization data

Hi Arianne Batiles I think that's a slight typo. I can see the data importer under: > Admin Centre > Objects and Rules > Tools > Data Importer Very happy with this!! Thank you  

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• Chad Susa (Gravity CX - Zendesk Partner)
• Erstellt 30. August 2023 06:20
• 0 Stimmen