Chad Susa (Gravity CX - Zendesk Partner)
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Neueste Aktivität von Chad Susa (Gravity CX - Zendesk Partner)-
Can one Contact Person belong to multiple Contact Companies as per James Molina comment above?
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Hi Mike dela Rosa Unfortunately not yet. I don't think these elements of the widget style accept dynamic content. They also don't appear to work with auto translations.
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I agree. This really is required functionality for a pleasant end user experience for reasons described in many of the posts here. I also think it's unusual that Zendesk doesn't have this capabilit...
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Hi I agree with Raphaël Péguet - Officers.fr. The answers seem to be offered in the order that they were created. I can't find any mention of this apart from: Answers are added to your conversatio...
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Many thanks Noly Maron Unson :) Is there documentation or an article that highlights this? Many thanks again.
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How many child companies can a parent company have linked?
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Hi Isaiah Allekotte Thanks for this. Three questions: I'm assuming we have to have a 'transfer to agent' step even if we are in an after hours condition branch of the flow, otherwise the ticket wo...
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Hi I keep getting an error when importing using the beta Data Importer tool. The first thing I believe is incorrect is the csv column header format requirements. The article says that custom org fi...
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Hi Arianne Batiles I think that's a slight typo. I can see the data importer under: > Admin Centre > Objects and Rules > Tools > Data Importer Very happy with this!! Thank you
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Hello This article mentions that the placeholder {{ticket.comments_formatted}} will show both public and internal comments to agents. Note: Agents will receive both public comments and internal no...