Chad Susa (Gravity CX - Zendesk Partner)
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I agree. This really is required functionality for a pleasant end user experience for reasons described in many of the posts here. I also think it's unusual that Zendesk doesn't have this capabilit...
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+1 from me as well. We have a few customers that want to provide external links as the 'message' at the end of a flow. eg: "click here to find more" (linked text would be awesome as well) which the...
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+1 As a Zendesk partner I help implement Zendesk with customers. I've had a number of customers that use large amounts of values in dropdowns on end user facing forms. Without a searchable/type ahe...
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Thanks all. So what do we do with the metric when it's completed? Do we have to add it to all the queries that have been created? In our case we want to use the awesome default dashboards and queri...
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Hello fellow Zendeskians I agree with Andrew Stuart and Andrew Lo's comments. Something isn't right with Idle Timeout. I'm working with a Zendesk customer on the Agent Workspace (they recently migr...
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+1 :) Just to be clear, steps in Flowbuilder don't recognise links at all? Not even https://zendesk.com for example? The end user would need to copy the url address and paste into a browser? They c...
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Hi All Worth noting that you can't test Talk in the Sandbox. Talk isn't there as a product option to enable at all. So no testing voice workflows, IVR's, greetings etc. I suspect it's because it's ...
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+1 Definitely a bug not feature. Lost a lot of time because of this. I guess Zendesk customers' time isn't as valuable as the Zendesk Devs ;)
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Is there a way to stop followers from receiving email notifications? In the use case where agents (followers) action all their tickets in Zendesk but don't want their email to be 'spammed' with fol...
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Hi In the messaging widget, how do we translate the: Style TitleStyle DescriptionStyle Text We have tried using Dynamic Content to replace the standard text in these fields but the DC content doesn...