Chad Susa (Gravity CX - Zendesk Partner)
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Neueste Aktivität von Chad Susa (Gravity CX - Zendesk Partner)-
Hi Rohan Gupta This is awesome. Thanks so much for clearing this up. This is a great feature and I'll be advocating for customers to move to Omnichannel routing for sure, especially when they use T...
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Great article thank you so much. The point above says: Talk tickets remain in the queue until they reach the maximum queue wait time and are sent to voicemail. I could be wrong but this is a litt...
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Hi Gina Our contact page (don't want to put up my email address in case of spam) is linked below. If you fill out that form I will get it and I will be in contact. We are based in Melbourne, Austra...
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I might be wrong here, but would it be better to have the 'sending' system change the reply-to address to the 'real' requester email address. We have a Zendesk customer that uses their own forms (y...
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Hi Gina, We are a Zendesk partner and we worked with a Zendesk customer (furniture retailer) to configure something similar. Each store is a Light Agent and they create tickets for various support ...
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Hi In the messaging widget, how do we translate the: Style TitleStyle DescriptionStyle Text We have tried using Dynamic Content to replace the standard text in these fields but the DC content doesn...
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Thanks Konstantin I must be doing something wrong. I can't seem to get a placeholder working for a text field in a macro. I'm sure I'm going crazy. I have made a small video here to show you what I...
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Hi Diogo Maciel In your post above, did you confirm if a Text field value can be referenced in a macro using a placeholder - {{ticket.ticket_field_<field_id>}}? You mentioned that you tested this a...
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For Light Agents, we are seeing tickets auto assign to a Light Agent. It seems like Zendesk is doing this as the Light Agent is the only 'agent' in the Group that the ticket is assigned to. Is this...
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Hi All Is this a typo? Not sure what a Company Person is. Should it say Contact Person? https://support.zendesk.com/hc/en-us/articles/4408834823066-Converting-leads#:~:text=person%20to%20a-,company...