Montana Steele

1. Community
2. Zendesk SDKs
3. Issue with Ticket Creation using iOS SDK & setting JSON properties

Greg Katechis Thanks for the response! I've gone ahead and used triggers to get the properties set up as a workaround, and i appreciate this explanation for setting the brand.  another question - a...

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• Montana Steele
• Erstellt 2. August 2022 19:43
• 0 Stimmen

1. Agent guide
2. Ticket automation and collaboration
3. Using suggested macros

Is there any information about how this will work on enterprise accounts with Multi-Brand? Is it smart enough to only suggest macros that align to the brand of the ticket, or is there risk that in ...

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• Montana Steele
• Erstellt 2. November 2021 19:03
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Tip: Collapsible headers in articles or templates (accordions)

Ifra Saqlain, amazing tip! I've just implemented this on my help center for a step-by-step process and it's gorgeous. One question - do you happen to know how i could turn an accordion step into an...

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• Montana Steele
• Erstellt 31. August 2021 18:16
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Gmail connector — add failure notification

seconding everyone else on this thread - we manage multiple brands and multiple teams in zendesk, so we have a long list of unique gmail inboxes connected in zendesk that we rely on. it's definitel...

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• Montana Steele
• Erstellt 24. Mai 2021 17:04
• 4 Stimmen

1. Agent guide
2. Additional ticket channels
3. Transferring calls

hi, i'd love to source a creative solution to a Transfer to Group issue we're having. this issue is taking place between transferring from our subscription team to our gen support team.  customer ...

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• Montana Steele
• Erstellt 5. Mai 2021 19:14
• 3 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Average wait time message using current queue activity?

To continue to echo everyone's feedback, this is a useless feature that misleads customer expectations rather than sets them.  Personally, I think wait time is also subject to much greater fluctuat...

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• Montana Steele
• Erstellt 21. Juli 2020 21:12
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Tiggers/Automation-based Notifications: Workaround for posting comment in ticket

@... - I agree that it's ideal to keep it all on the same ticket, and this is a workaround for that specific limitation, choosing to instead give agents context and creating a new follow-up thread ...

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• Montana Steele
• Erstellt 16. März 2020 23:32
• 0 Stimmen