Simon Boe

Hey @Grant Foster

You sure can!

It's all about locating where to change the text in the DOM.

For the "Attachments (optional)" the code would look like this:

$( document ).ready(function() {
//Store the ticket form ID
const ticketForm = location.search.split("ticket_form_id=")[1];

//Create if statement for each of your forms
if (ticketForm == FORM_ID_HERE) {

//Change Upload Label
$("#upload-dropzone").prev("label").text("Add something here")
}
});

You can leave out the if check for formid if this is not relevant for you :-)

 

Hey @...

It should work in regards to the way you show your code using Amies' example.

Have you tried wrapping your statement in a document.ready function?

jQuery( document ).ready(function() {
       //add your code inside here.
});

Hey @...

Where are you presenting your forms to your end-users? On your Help Center or the Web Widget? Or both?

On the Help Center you're able to change this text with a little bit of coding.

$( document ).ready(function() {
    //Store the ticket form ID
    const ticketForm = location.search.split("ticket_form_id=")[1];

   //Create if statement for each of your forms
   if (ticketForm == FORM_ID_HERE) {

       //Change the subject label text
       $(".request_subject #request_subject_label").text("Add your desired Subject text for the specific form here");

   }
});

If you're using Copenhagen Theme with the v2 framework, you need to add a reference for jQuery in the document_head.hbs template in order for the above snippet to work.

I don't believe it's possible to change the Subject label in the Web Widget though.

Hi there!

I've experienced this case reported from clients a few times now, and to me, it makes no sense, and ought to be an easy fix seen from the end-user perspective.

Scenario:

An admin disables the system field Type.

When tickets arrive after this point, they all just the Type incident.

Usually, it's Ticket from start - but turns into Incident when deactivating Type field.

I'm aware that it's no good idea to deactivate system fields - but I've seen people doing it a few times. I believe they do it because they don't know the functionality of the field(s), and therefore wants to simplify their ticket form as much as possible.

#helpsome regards,
Simon Blouner
Zendesk Consultant @ helphouse.io

Hey @...

This was actually what I was using - the weird thing is I just tried reverting back to this, and it still works. 

Don't know if some mad cache is going on or something, but I tried everything to get it working as an anonymous end-user, but to no avail.

Hey @...

I recently implemented your awesome banner but experienced that the banner was not showing to anonymous end-users - it showed however when in preview and with the role set as anonymous.

The only way I could get it working was adjusting how the locale was being added to the URL getting the article info.

I simply added the following and adjusted your GET request:

function getLocale() {
    return window.location.href
            .split('/hc/')[1]
            .split('/')[0];
}
var locale = getLocale();
// MW-Notification Banner
$.get( "/api/v2/help_center/"+locale+"/articles.json?label_names=alert" ).done(function( data ) {

I just thought I wanted to share this in case anyone else was stumbling into a case like mine.

#helpsome regards,
Simon Blouner
Zendesk Consultant @ helphouse.io

Hey @...,

Did the tip from @... help you out?

Cause I just tried creating a ticket from you HC, and also tried adding a comment to the ticket from HC, and it worked just fine.

(Sorry for the inconvenience of a test ticket in you ZD )

Hey Magda,

Your screenshots is of HTML, and not the console. Is that because there are no JS errors in the console?

Do you have the help center live somewhere, so we can try and inspect in a live environment? :-)

Hey Magda,

Would it possible for you to inspect your browser console, and send a screenshot of whatever error there might be occurring?

#helpsome regards,
Simon Blouner
Zendesk Consultant @ helphouse.io

Hey LP,

Below is a simple code example showing category title, and each section in that category.

#helpsome regards,
Simon Blouner
Zendesk Consultant @ helphouse.io