Simon Boe

1. Community
2. Zendesk Suite Q&A
3. How to change the name of the "subject" field in the ticket forms?

Hey @Grant Foster You sure can! It's all about locating where to change the text in the DOM. For the "Attachments (optional)" the code would look like this: $( document ).ready(function() {//Store ...

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• Simon Boe
• Erstellt 9. September 2020 07:16
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1. Community
2. Zendesk Suite Q&A
3. Hide Subject and Description System Fields

Hey @... It should work in regards to the way you show your code using Amies' example. Have you tried wrapping your statement in a document.ready function? jQuery( document ).ready(function() { ...

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• Simon Boe
• Erstellt 7. September 2020 09:42
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1. Community
2. Zendesk Suite Q&A
3. How to change the name of the "subject" field in the ticket forms?

Hey @... Where are you presenting your forms to your end-users? On your Help Center or the Web Widget? Or both? On the Help Center you're able to change this text with a little bit of coding. $( do...

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• Simon Boe
• Erstellt 7. September 2020 09:18
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1. Community
2. Feedback - Ticketing System (Support)
3. Comparing or calculations on many numeric/decimal fields in Zendesk ticket

Hey @... We actually tried to do something similar last year like your scenario 1 - the math piece was however fairly more complex - which is why I know you can do this. Scenario 1: You can build a...

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• Simon Boe
• Erstellt 20. Februar 2020 12:57
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1. Community
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

Hey @... This was actually what I was using - the weird thing is I just tried reverting back to this, and it still works.  Don't know if some mad cache is going on or something, but I tried everyth...

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• Simon Boe
• Erstellt 15. Januar 2020 09:17
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1. Community
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

Hey @... I recently implemented your awesome banner but experienced that the banner was not showing to anonymous end-users - it showed however when in preview and with the role set as anonymous. Th...

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• Simon Boe
• Erstellt 15. Januar 2020 08:47
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1. Community
2. Zendesk Suite Q&A
3. "Add to conversation" not editable for the customer.

Hey @..., Did the tip from @... help you out? Cause I just tried creating a ticket from you HC, and also tried adding a comment to the ticket from HC, and it worked just fine. (Sorry for the inconv...

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• Simon Boe
• Erstellt 4. Oktober 2019 12:23
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1. Community
2. Zendesk Suite Q&A
3. "Add to conversation" not editable for the customer.

Hey Magda, Your screenshots is of HTML, and not the console. Is that because there are no JS errors in the console? Do you have the help center live somewhere, so we can try and inspect in a live e...

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• Simon Boe
• Erstellt 30. September 2019 05:32
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1. Community
2. Zendesk Suite Q&A
3. "Add to conversation" not editable for the customer.

Hey Magda, Would it possible for you to inspect your browser console, and send a screenshot of whatever error there might be occurring? #helpsome regards,Simon BlounerZendesk Consultant @ helphouse.io

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• Simon Boe
• Erstellt 27. September 2019 12:38
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1. Community
2. Zendesk Suite Q&A
3. Show categories and sections on front page

Hey LP, Below is a simple code example showing category title, and each section in that category. #helpsome regards,Simon BlounerZendesk Consultant @ helphouse.io

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• Simon Boe
• Erstellt 12. August 2019 09:39
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