Jesse

1. Community
2. Feedback - Ticketing System (Support)
3. Unshare Tickets

We've recently found that this would be highly valuable for us as well. Seems silly to have a share by tag but not unshare.

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• Jesse
• Erstellt 17. August 2020 14:56
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

+1 to this request. We're having to hack around it by temporarily enabling comments and updating the thread then disabling them. We don't allow for comments for our use-case.

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• Jesse
• Erstellt 11. Februar 2020 17:23
• 3 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Submit Button not working

@...  When agents change the status, sometimes it does not actually apply. They have to completely refresh the tab to get it to work or alternatively use the arrow drop-down to select the status.

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• Jesse
• Erstellt 15. Januar 2020 15:11
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Submit Button not working

Hi @... was there ever a solution to this? We're experiencing something similar. We do sync the status change of a ticket to an external source when we change the status. It doesn't appear it happe...

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• Jesse
• Erstellt 11. Januar 2020 00:01
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Communicating with users about internal comments vs. public comments from email replies

The other problem with this is that the ticket redaction app (or even the API for that matter) won't remove text from these comments so it's a GDPR concern.

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• Jesse
• Erstellt 19. Dezember 2019 16:03
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Guide Data Analytics in Explore

We would also love to see reporting for Guide as we embark down the KCS journey.

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• Jesse
• Erstellt 22. November 2019 16:16
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

This is absolutely something we would love to see as well. 

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• Jesse
• Erstellt 22. November 2019 16:14
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Request to get 'Variable filters' working in Explore

I'm happy that this is being looked into and hope that it becomes a high priority to get into Explore. We're in the process of transitioning to ZenDesk and not having the ability for agents to have...

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• Jesse
• Erstellt 22. November 2019 16:06
• 5 Stimmen