Nature's Sleep

1. Community
2. Feedback - Ticketing System (Support)
3. Please undo the change that opens the chat constantly now

VERY ANNOYING to have this rolled out with no method to control it. What a time waster for the whole team!

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• Nature's Sleep
• Erstellt 30. Juni 2022 13:00
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

Zendesk do not seem interested in supplying proper agent management information. For some reason they do not think that people running a customer service group are interested in Workforce Managemen...

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• Nature's Sleep
• Erstellt 22. Oktober 2018 17:55
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

It is absurd that a customer service app does not have any way of determining a customer service agent's time in the system. This is desperately needed for proper management of a call center. 

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• Nature's Sleep
• Erstellt 21. Mai 2018 19:56
• 6 Stimmen