Marc Dufour
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Marc Dufour hat einen Kommentar hinterlassen
Tested and I see you can simply add text after or before the other text and it will add it to your email. Example, results in Marc Dufourxxxx Customer SupportOOO Aug 23-25Support: NA: phonen...
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Marc Dufour hat einen Kommentar hinterlassen
Thank you Jahn Bronilla, we already are using a default signature in that field. How do you append to this on a per-agent basis?
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Marc Dufour hat einen Post erstellt
Adding a custom line below our default signature
BeantwortetWe are using the default signature across all of our agents but we'd like to be able to add a line below that, for example, when we have future out-of-office dates. Is this possible, on a agent b...
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Marc Dufour hat einen Kommentar hinterlassen
We used to use this in our last support application a lot. Move to Zendesk feels like a step backwards in some respects. This is an important feature and should be considered a priority. Zendesk sh...
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Marc Dufour hat einen Kommentar hinterlassen
I agree with Ethan Martin There should be a short delay before any triggers are activated. Similar to what is done in online Outlook. You get a delay of 5 seconds to allow you to back out of the se...
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Marc Dufour hat einen Kommentar hinterlassen
I found a deficiency in the first bump logic. Lets say the first bump is a 3 day kick off. If I reply to a ticket that was pending with an update, not asking for any input from the customer, and th...
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Marc Dufour hat einen Kommentar hinterlassen
Note that the last step to clean up also works to remove any bump tags on tickets that are replied to by the client. The ticket is set to "open" which triggers the the clock reset with it being an ...
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Marc Dufour hat einen Kommentar hinterlassen
@... Thanks for the suggestions. I'm doing something similar. I'm adding a don't bump tag to the tickets, but your suggestion makes so much more sense! I'll work on that change now. Of course one t...
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Marc Dufour hat einen Kommentar hinterlassen
Also Andrea above never got a reply. I'm trying to implement the first bump and getting this error. The only difference that I made was that the ticket needs to be assigned to me so I can do some t...
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Marc Dufour hat einen Kommentar hinterlassen
This looks great but I'd like to implement this as an opt-in function. That is to say that all open tickets would NOT bump unless we remove the tag, or add a tag. What would be the easiest way to ...