Molly Katolas
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Molly Katolas hat einen Kommentar hinterlassen
Heyya friends - we usually work with multiple screens and browsers with multiple tabs. If an agent opens a ticket and keeps the browser tab open but with another application overtop the Zendesk UI,...
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Molly Katolas hat einen Kommentar hinterlassen
We're noticing that there's no longer an option to close the ticket preview from within Slack. There used to be an x in the top left of the comment where you could close out the preview, but it's n...
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Molly Katolas hat einen Kommentar hinterlassen
Referring to "Comments by users not explicitly added to the ticket will be flagged": Was there a big UI update for this? We're seeing big red banner alerts instead of the small triangle warning ico...
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Molly Katolas hat einen Kommentar hinterlassen
We're also seeing that sometimes when a string is copied, it doesn't paste the full string - it'll cut off at, in this case, the ampersand. This happens whether using paste as plain text or not. T...
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Molly Katolas hat einen Kommentar hinterlassen
We just upgraded to Agent Workspace and are noticing that if the attachment is too big and a comment is submitted, the comment is sent without the attachment. Previously, it would throw an error an...
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Molly Katolas hat einen Kommentar hinterlassen
Yes, this is a big pain! Is this a new bug? We just migrated to Agent Workspace and it's causing so many headaches.
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Molly Katolas hat einen Kommentar hinterlassen
YES the new Team Member page is effectively useless to me if I can't search for users by name/email address. The workflow of searching in Support and then being redirected to the Admin Center is re...
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Molly Katolas hat einen Kommentar hinterlassen
We love this feature and use it daily, but we're seeing that the connection breaks occasionally. We've had it happen (and resolve itself) twice in the last week or so. The agents get an error sayin...
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Molly Katolas hat einen Post erstellt
Permission Sets for Article Verification
Right now, only Guide Enterprise Managers can view articles that need to be verified; however, Agents can also be assigned articles. This creates confusion when an Agent gets an email that they nee...
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Molly Katolas hat einen Kommentar hinterlassen
I, too, received feedback from my agents that a color change for their SLA timer would be helpful when it gets to a certain point.