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Jesse Marion

Beigetreten 15. Apr. 2021

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Letzte Aktivität 27. Okt. 2021

Folge ich

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Community-Kommentar Feedback - Ticketing system (Support)

YES PLEASE!!! 

Kommentar anzeigen · Gepostet 23. Apr. 2020 · Jesse Marion

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Community-Kommentar Discussion - Tips and best practices from the community

*Updated* HI @... Thank you for this article, I am experiencing an issue getting the notifications into slack which I am hoping you can help me out.

Objective: send Slack Notification for tickets with High or Urgent priority to the assignee when end-user has replied to a ticket.

I tested the Extension and received the notifier via my personal slack DM/Channel, my test ticket will send directly to me if the ticket has a MEET any condition of Assignee is Jesse Marion

 

Is there any rule/code that can DM the assignee of a ticket when the end-user replies on a ticket with Urgent/High priority? @Slack_user or something?

Kommentar anzeigen · Gepostet 24. Jan. 2020 · Jesse Marion

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Community-Kommentar Feedback - Ticketing system (Support)

We desperately need a solution for this - we deal with photo's from customers every day and HEIC format is more common lately. I haven't been able to find any supported apps for this either.

 

Cheers

Kommentar anzeigen · Gepostet 21. Jan. 2020 · Jesse Marion

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Community-Kommentar Q&A - Tickets and email

Upvote this! such a simple request

Kommentar anzeigen · Gepostet 11. Okt. 2019 · Jesse Marion

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