Chad Dodds
-
Gesamtaktivitäten28
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen14
-
Abonnements9
Aktivitätsübersicht
Neueste Aktivität von Chad Dodds-
Chad Dodds hat einen Kommentar hinterlassen
@..., I think your radio buttons can be eliminated with a couple of notes and a behavior clarification for checkbox #2 to preserve the assigned agent: checking it would require and also auto-check ...
-
Chad Dodds hat einen Post erstellt
Need trigger condition to detect when email is received at multiple support addresses
We have several teams operating in Zednesk Support from technical support to equipment service to order management. Our customers sometimes email us and place multiple different support address on ...
-
Chad Dodds hat einen Kommentar hinterlassen
Thanks for the article Amanda. I'm sure the method works well, but I am not willing to create or maintain a trigger for each agent in our Zendesk as we have nearly 80 of them and the list is not al...
-
Chad Dodds hat einen Kommentar hinterlassen
Any updates on this? It seems like the follow-up ticket should at least be assigned to the same group as before, if not the specific agent.
-
Chad Dodds hat einen Post erstellt
Need a placeholder for satisfaction reason
Nicht geplantHello, I would like to request that you add a placeholder for the customer satisfaction bad rating reason. We use a trigger to notify all team leads when a bad rating is received. This notification...