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Tracy Scobba

Beigetreten 15. Apr. 2021

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Letzte Aktivität 25. Apr. 2024

Folge ich

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KommentarBusiness rules

Does a ticket that moves from Pending to Closed count in the dataset "Solved Tickets" even though the ticket was never in a Solved state?

Kommentar anzeigen · Gepostet 28. Okt. 2022 · Tracy Scobba

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KommentarHow to customize the theme of the help center

Has anyone got this error after making the changes to the java script? What's weird is that I don't get the error if I'm not logged in but I do if I am.

Kommentar anzeigen · Gepostet 03. Nov. 2021 · Tracy Scobba

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KommentarHow to customize the theme of the help center

Thanks, Sam but I worry about using the HTML target that will be going away. Can I do the same thing with a Web Hook?

Kommentar anzeigen · Gepostet 03. Nov. 2021 · Tracy Scobba

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KommentarHow to customize the theme of the help center

What happened to all of the older comments on this topic? I'm looking for information on how to pull custom field text into my subject, and I believe it used to be here. Plus, I've done some searching in Google and several hits show as "page doesn't exist." Did Zendesk do a clean-up? I miss the old content.

Kommentar anzeigen · Gepostet 27. Okt. 2021 · Tracy Scobba

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Community-Kommentar Feedback - Help Center (Guide)

Yikes, Zendesk... This is just embarrassing. I had no idea the followers weren't notified when the article was updated. That's just silly.

Kommentar anzeigen · Gepostet 13. Jan. 2021 · Tracy Scobba

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Community-Kommentar Feedback - Ticketing system (Support)

Me too.

Kommentar anzeigen · Gepostet 22. Juli 2020 · Tracy Scobba

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Community-Kommentar Q&A - Talk and text

We would really like to remind callers periodically that they can leave a voicemail or a callback during the hold music ... I see that we could record custom hold music with the prompts interspersed, but an option in Zendesk to play the voicemail and callback prompts periodically would be ideal.

Kommentar anzeigen · Gepostet 20. Mai 2019 · Tracy Scobba

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