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Tracy Scobba
Beigetreten 15. Apr. 2021
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Letzte Aktivität 25. Apr. 2024
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Does a ticket that moves from Pending to Closed count in the dataset "Solved Tickets" even though the ticket was never in a Solved state?
Kommentar anzeigen · Gepostet 28. Okt. 2022 · Tracy Scobba
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Has anyone got this error after making the changes to the java script? What's weird is that I don't get the error if I'm not logged in but I do if I am.
Kommentar anzeigen · Gepostet 03. Nov. 2021 · Tracy Scobba
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Thanks, Sam but I worry about using the HTML target that will be going away. Can I do the same thing with a Web Hook?
Kommentar anzeigen · Gepostet 03. Nov. 2021 · Tracy Scobba
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What happened to all of the older comments on this topic? I'm looking for information on how to pull custom field text into my subject, and I believe it used to be here. Plus, I've done some searching in Google and several hits show as "page doesn't exist." Did Zendesk do a clean-up? I miss the old content.
Kommentar anzeigen · Gepostet 27. Okt. 2021 · Tracy Scobba
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Yikes, Zendesk... This is just embarrassing. I had no idea the followers weren't notified when the article was updated. That's just silly.
Kommentar anzeigen · Gepostet 13. Jan. 2021 · Tracy Scobba
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Me too.
Kommentar anzeigen · Gepostet 22. Juli 2020 · Tracy Scobba
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We would really like to remind callers periodically that they can leave a voicemail or a callback during the hold music ... I see that we could record custom hold music with the prompts interspersed, but an option in Zendesk to play the voicemail and callback prompts periodically would be ideal.
Kommentar anzeigen · Gepostet 20. Mai 2019 · Tracy Scobba
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