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Nick Sauvé

Beigetreten 15. Apr. 2021

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Letzte Aktivität 22. Okt. 2021

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KommentarSalesforce integration

Gah, thanks Dwight! Can't believe I overlooked that but I appreciate the quick response!

Kommentar anzeigen · Gepostet 22. Jan. 2021 · Nick Sauvé

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KommentarSalesforce integration

Hey all! If I set this up while logged into my account in our company Zendesk instance, and I leave the company and my account in Zendesk is deactivated, will that break the oauth connection between Salesforce and Zendesk?

Kommentar anzeigen · Gepostet 22. Jan. 2021 · Nick Sauvé

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Community-Kommentar Feedback - Ticketing system (Support)

I'd like to add an upvote to this too. I know that we can use Tags to report out beyond the basic 30 days, but tags are a fairly unmanageable solution for this sort of reporting.

Kommentar anzeigen · Gepostet 20. Feb. 2020 · Nick Sauvé

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Community-Kommentar Feedback - Reporting and analytics (Explore)

I would love to see this too!  Especially since we use this functionality within Insights currently!

Kommentar anzeigen · Gepostet 11. Nov. 2019 · Nick Sauvé

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Post Feedback - Ticketing system (Support)

Hey all,

It would be really great to be able to create a Custom Columns within Ticket Views so that we could make something more specific to our needs.  I feel like using logic similar to the Explore query functionality would be great and relatively straightforward, but would be really helpful.

For example, I'd love to have a Column in my Ticket Views that was "Latest update by assignee/requester" so that we could see when a ticket was last updated by a person and is close to Pending out (we pend our tickets out after a time of no answer from the assignee).  The closest Column to that currently is "Latest Update" but that includes Zendesk automations that we have set up too, so isn't exactly what we're looking for.

 

 

I know that we can get around this by using the "Latest update by assignee" and "Latest update by requester" options, but we're already at the maximum number of Columns that we can enable, so that's not an option for us either.

Thanks all!

Gepostet 06. Sept. 2019 · Nick Sauvé

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