Jay Lee
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Jay Lee hat einen Kommentar hinterlassen
So giving permission to agents to edit/create content block is not granular to specific agents, but all agents can or all agents cannot be allowed to edit content blocks. Is that correct?
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Jay Lee hat einen Kommentar hinterlassen
UPDATED: I resolved this issue by using <div> instead. So, this gets around the issue (most likely Zendesk's "unsafe content" filtering): <div class="alert alert-info">warning text here</div> ****...
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Jay Lee hat einen Kommentar hinterlassen
This is great news! Is there an easy way for me to tell whether semantic search has been implemented for my site already, or not?
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Jay Lee hat einen Post erstellt
Feature Request - Ability to edit closed tickets
GeplantOur agents have requested over and over again the ability to make some edits on closed tickets. In particular, some of the metadata fields. Sometimes actions happen that might cause tickets to fa...
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Jay Lee hat einen Kommentar hinterlassen
I also support all of the suggestions in this thread.