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Nathan Seber's Avatar

Nathan Seber

Beigetreten 15. Apr. 2021

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Letzte Aktivität 27. Dez. 2024

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KommentarTicket customization

Is there a way to move around the order of the status? I would like to have Solved at the very bottom and the two I created under the Solved Category to be just above it. 

I also would like to see the ability to do this by group, we have the same webform from our guide for 3 different groups, but not all 3 groups do the same thing, so the custom statuses are different.

Kommentar anzeigen · Gepostet 27. Dez. 2024 · Nathan Seber

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KommentarWorking with articles in the knowledge base

The URL of the file uses the Zendesk.com address and not our vanity URL we have set up. Is there a way to change this so it uses our Brand URL?  

Kommentar anzeigen · Gepostet 02. Nov. 2024 · Nathan Seber

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Post Q&A - Tickets and email

Is there some type of dynamic content or webhook I could create to remove a signature on certain tickets? We often send out communication with a nice template that we do not want a signature on. We currently have our auto signatures turned off because of this and add them every time with a macro when we want to use them. I would love to be able to add some type of code to the template macro so we have to be able to turn on signatures fully again while still being able to say when we do not want them used.

Gepostet 03. Mai 2024 · Nathan Seber

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Community-Kommentar Feedback - Ticketing system (Support)

+1

Kommentar anzeigen · Gepostet 27. Apr. 2024 · Nathan Seber

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Community-Kommentar Q&A - Help center and community

We were able to disable the forms from our site, however, we have web widgets that the forms still displays on. We use five different websites with the web widget, and want to know if there is a code that could help us hide the forms from the web widget as well, without having to update all five sites every time?

Kommentar anzeigen · Gepostet 17. Juni 2020 · Nathan Seber

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