Sandra M

1. Community
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

Thanks for the update, although this was promised to be in the roadmap 2 years ago so having to wait another 9 months is not really acceptable.  The current solution is not scalable for multi white...

• Kommentar anzeigen
• Sandra M
• Erstellt 14. Juni 2018 09:03
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

+1 have multi brands with whitelabel products, helpcenters are almost identical but need to be branded differently just need to copy one helpcenter to another brand and make a few changes here and ...

• Kommentar anzeigen
• Sandra M
• Erstellt 12. April 2017 14:20
• 0 Stimmen

1. Community
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Using a Play button-centered workflow

Hello We do not currently use the "Play" button but might consider doing so...  Some questions 1) This only looks at "unassigned" tickets -> if one agent has more open tickets than another, is this...

• Kommentar anzeigen
• Sandra M
• Erstellt 13. Juli 2016 14:10
• 0 Stimmen