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Tony Jansson

Beigetreten 15. Apr. 2021

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Letzte Aktivität 01. März 2023

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KommentarAccount settings of the ticketing system

+1 for dark mode

Kommentar anzeigen · Gepostet 25. Okt. 2022 · Tony Jansson

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KommentarExplore recipes

Hi,

I am trying to create a report that counts tickets created in the original group A, before the ticket is updated in any other group.

Using the standard "Created" for groups, seems to track the last group when the ticket is updated.

Kommentar anzeigen · Gepostet 24. Okt. 2022 · Tony Jansson

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Community-Kommentar Feedback - Ticketing system (Support)

For any of you that have been moved over to Zendesk Wordspace, have it been possible for you to go back to the old UI awaiting Zendesk to fix the current issues?

Kommentar anzeigen · Gepostet 21. Sept. 2022 · Tony Jansson

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Community-Kommentar Feedback - Ticketing system (Support)

Soon we are forced over to the Work Space (late September), and this pain point discussed here is what makes us hope it is fixed before the forced change is set in place.

Nice to see that Zendesk is looking at this though, and crossing the fingers for a good solution to come. We are not using chat and talks today and are afraid how this change with focus on chat and talks will inpact our workflow.

Kommentar anzeigen · Gepostet 10. Sept. 2022 · Tony Jansson

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KommentarBuilding reports

Thanks for helping out Brandon (729 Test)☺️

1) Are you talking about custom fields in that sense? Not all tags have a custom field, but i might have misunderstood you as well.

2) I first created a report, then a dashboard and added that report. Added a time filter on it. That report is only added to that dashboard, but i will read more into the link you gave me.

Kommentar anzeigen · Gepostet 09. Sept. 2022 · Tony Jansson

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KommentarBuilding reports

Hi community!

I have crated my first report that search for tags,

I have 2 things i wonder of:

1) Those tags are connected to "categories" within our support team. Lets say "tag_ice" is for "Ice Cream". 

Is it possible that the report can show "Ice Cream = X" instead of tag_ice = X?

2) I have added a Time Filter for the report, as i want to check how many unresolved tickets there on different time periods. 

I have used the same Time filter in the Support default dash board, but i only get results when i choose "all history". When choosing "yesterday, past week, this week" etc, there are no results. Someone that can push me in the correct direction here? :)

Thanks in advance!

/ Tony

Kommentar anzeigen · Gepostet 07. Sept. 2022 · Tony Jansson

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Community-Kommentar Q&A - Help center and community

Thanks for a useful post.

Vlad: it has been a while since 2018 now, and this question is related to Emmas post regarding having the tickedid displayed to the the end user after the ticked is submitted.

What we are looking for:

Instead of a pop-up, redirect the user to a confirmation page using the same template.

Ticked id created is displayed

And email used is displayed.

Since Zendesk does not provide a "confim your email" field, we often see typos in that field, and that is why displaying both email that is used and ticked id nr would be a Nice addon.

Best regards,

Tony

Kommentar anzeigen · Gepostet 11. Juli 2022 · Tony Jansson

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Post Q&A - Help center and community

Hi,

When a end user uses the contact form and submits a ticket, a little pop-up window says "Your request was successfully submitted".

Do anyone know if its possible to:

1. Let the user go to a new landingpage instead showing that little pop-up.
2. Include information as what kind of e-mail address that was inserted, and what ticket-id that was created for that request?

We want to have a better "confirmation page" after a ticket is submitted, and also this to clearly show what e-mail that was used (typos are known issues), and what ticket id that was created, so they can refer to that Ticket ID in case there should be any problems related to the e-mail.

If this is something somebody have done similar, I would be very happy to have som directions :)

Gepostet 11. Juli 2022 · Tony Jansson

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KommentarHow to customize the theme of the help center

Thanks Vlad! Just pasted it at the bottom and it worked :)

Kommentar anzeigen · Gepostet 13. Mai 2022 · Tony Jansson

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KommentarHow to customize the theme of the help center

Hi,

Is it possible to limit the results to be for example maximum 3 results for suggested articles?

Best Regards,

Tony

Kommentar anzeigen · Gepostet 13. Mai 2022 · Tony Jansson

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