Tony Jansson

1. Support
2. ...
3. Account settings of the ticketing system
4. Is there a dark mode for Zendesk Support?

+1 for dark mode

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• Tony Jansson
• Erstellt 25. Oktober 2022 10:43
• 1 Stimme

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Tracking ticket assigns across groups

Hi,I am trying to create a report that counts tickets created in the original group A, before the ticket is updated in any other group.Using the standard "Created" for groups, seems to track the la...

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• Tony Jansson
• Erstellt 24. Oktober 2022 13:29
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Agent Workspace

For any of you that have been moved over to Zendesk Wordspace, have it been possible for you to go back to the old UI awaiting Zendesk to fix the current issues?

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• Tony Jansson
• Erstellt 21. September 2022 08:43
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Agent Workspace

Soon we are forced over to the Work Space (late September), and this pain point discussed here is what makes us hope it is fixed before the forced change is set in place. Nice to see that Zendesk ...

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• Tony Jansson
• Erstellt 10. September 2022 18:03
• 0 Stimmen

1. Explore
2. ...
3. Building reports
4. Reporting with tags

Thanks for helping out Brandon Tidd☺️1) Are you talking about custom fields in that sense? Not all tags have a custom field, but i might have misunderstood you as well.2) I first created a report, ...

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• Tony Jansson
• Erstellt 9. September 2022 07:17
• 0 Stimmen

1. Explore
2. ...
3. Building reports
4. Reporting with tags

Hi community!I have crated my first report that search for tags,I have 2 things i wonder of:1) Those tags are connected to "categories" within our support team. Lets say "tag_ice" is for "Ice Cream...

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• Tony Jansson
• Erstellt 7. September 2022 08:41
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Edit "Your request was successfully submitted" confirmation

Thanks for a useful post. Vlad: it has been a while since 2018 now, and this question is related to Emmas post regarding having the tickedid displayed to the the end user after the ticked is submi...

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• Tony Jansson
• Erstellt 11. Juli 2022 16:06
• 0 Stimmen

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I remove "Suggested Articles" from the ticket submission form?

Thanks Vlad! Just pasted it at the bottom and it worked :)

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• Tony Jansson
• Erstellt 13. Mai 2022 12:41
• 0 Stimmen

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I remove "Suggested Articles" from the ticket submission form?

Hi,Is it possible to limit the results to be for example maximum 3 results for suggested articles?Best Regards,Tony

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• Tony Jansson
• Erstellt 13. Mai 2022 11:46
• 0 Stimmen