Support Department

1. Objects and rules
2. ...
3. Workflows
4. Understanding Liquid markup and Zendesk Support

Hi Austin,   Thank you for the answer. In our case we have some specific article links embedded and which show up when typical keywords are in the request (used liquid for that).  Haven't tried Goo...

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• Support Department
• Erstellt 28. Juli 2021 14:38
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1. Objects and rules
2. ...
3. Workflows
4. Understanding Liquid markup and Zendesk Support

I have added links to KB articles in automated replies to customers. But I never know if the requester clicked the link. Is there any way or trick with liquid to find out whether this link has been...

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• Support Department
• Erstellt 15. Juli 2021 13:56
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1. Bots and automation
2. Answer Bot documentation
3. Best practices: Preparing to use Answer Bot

Hi, I want to use {{answer_bot.article_count}} and {{answer_bot.article_list}} in a Notify Target action. As I understand all triggers that are to fire upon the same triggering event are evaluated ...

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• Support Department
• Erstellt 8. Juni 2021 15:53
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1. Community
2. Tips from users - Zendesk Suite
3. Tiggers/Automation-based Notifications: Workaround for posting comment in ticket

It's working! Thanks a lot!

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• Support Department
• Erstellt 11. Juni 2020 16:17
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1. Community
2. Tips from users - Zendesk Suite
3. Tiggers/Automation-based Notifications: Workaround for posting comment in ticket

This sounds way better than closing a ticket.  However, I'm not getting it work. What do I have to set as attribute to get a Private (internal) comment?  

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• Support Department
• Erstellt 11. Juni 2020 15:54
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