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David

Beigetreten 15. Apr. 2021

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Letzte Aktivität 17. Mai 2022

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Community-Kommentar Discussion - Tips and best practices from the community

Thanks Andrew, in the end I did use Chris' code, and it came out well, other than that extra positive-vote-hidden-image-link. It didnt appear in the email and instead i saw the ugly icon for the image that cannot be found.

Do you guys think it would work the same if I put style="display:none" in the HTML?

Kommentar anzeigen · Gepostet 06. März 2019 · David

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Community-Kommentar Discussion - Tips and best practices from the community

Hi, and thanks for this!

 

I did a bit of tweaking to the updated code, but now I see that there is an extra that appears in the email itself, even though I thoroughly checked the code and there is no such .

 


















SatisfiedNot Satisfied

 

Any ideas?

Kommentar anzeigen · Gepostet 05. März 2019 · David

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Community-Kommentar Feedback - Ticketing system (Support)

Ok, that's quite clear.

 

However, seems like if it's causing problems then I can just deactivate the trigger/automation and then it will all revert to working fine, no?

 

Kommentar anzeigen · Gepostet 05. März 2019 · David

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Community-Kommentar Feedback - Ticketing system (Support)

Thanks Graeme for pointing that out!

 

I was under the impression that this was actually encouraged by Zendesk, being promoted into an article, albeit due to their inability to provide this feature built-in.

 

Kommentar anzeigen · Gepostet 05. März 2019 · David

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Community-Kommentar Discussion - Tips and best practices from the community

Where and in what format does the video need to be stored in order to be able to embed it like this?

 

Kommentar anzeigen · Gepostet 15. Aug. 2017 · David

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Community-Kommentar Q&A - Help center and community

works great, thanks! and it's also a better solution for me because I have 2 languages, and this enables me to use Dynamic Content

 

Kommentar anzeigen · Gepostet 30. Apr. 2017 · David

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Community-Kommentar Q&A - Help center and community

This is from after I clicked "Preview"

Kommentar anzeigen · Gepostet 30. Apr. 2017 · David

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Community-Kommentar Q&A - Help center and community

Hello Customer Support Theme,

 

I'm afraid the code you provided is not working for me. I placed it at the end of the code in the JS tab, as you suggested.

Also, I see that the screenshot doesn't contain all the code you provided in the post.

Kommentar anzeigen · Gepostet 30. Apr. 2017 · David

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Community-Kommentar Q&A - Help center and community

Hi Diziana,  it would be great if you could post a code snippet, something I could just copy and paste in.

Thanks!

Kommentar anzeigen · Gepostet 30. Apr. 2017 · David

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Post Q&A - Help center and community

I would like to reword the heading. I see that it is represented by the {{recent_activity}} placeholder. How do I change this text, and other text that is brought by these placeholders?

Gepostet 26. Apr. 2017 · David

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