David

1. Community
2. Tips from users - Zendesk Suite
3. Up-spec your C-Sat with Mr. Smiley and Mr. Sad!

Thanks Andrew, in the end I did use Chris' code, and it came out well, other than that extra positive-vote-hidden-image-link. It didnt appear in the email and instead i saw the ugly icon for the im...

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• David
• Erstellt 6. März 2019 09:52
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1. Community
2. Tips from users - Zendesk Suite
3. Up-spec your C-Sat with Mr. Smiley and Mr. Sad!

Hi, and thanks for this!   I did a bit of tweaking to the updated code, but now I see that there is an extra <td> that appears in the email itself, even though I thoroughly checked the code and the...

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• David
• Erstellt 5. März 2019 12:20
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1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Triggers - Action: Add Internal Note as a trigger action

Ok, that's quite clear.   However, seems like if it's causing problems then I can just deactivate the trigger/automation and then it will all revert to working fine, no?  

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• David
• Erstellt 5. März 2019 09:43
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1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Triggers - Action: Add Internal Note as a trigger action

Thanks Graeme for pointing that out!   I was under the impression that this was actually encouraged by Zendesk, being promoted into an article, albeit due to their inability to provide this feature...

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• David
• Erstellt 5. März 2019 09:23
• 1 Stimme

1. Community
2. Tips from users - Zendesk Suite
3. Embed Videos in Help Center Articles with Two Easy Steps (using video.js)

Where and in what format does the video need to be stored in order to be able to embed it like this?  

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• David
• Erstellt 15. August 2017 07:47
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1. Community
2. Zendesk Suite Q&A
3. How can I change the wording in the "Recent activity" heading?

works great, thanks! and it's also a better solution for me because I have 2 languages, and this enables me to use Dynamic Content  

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• David
• Erstellt 30. April 2017 09:11
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1. Community
2. Zendesk Suite Q&A
3. How can I change the wording in the "Recent activity" heading?

This is from after I clicked "Preview"

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• David
• Erstellt 30. April 2017 07:57
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1. Community
2. Zendesk Suite Q&A
3. How can I change the wording in the "Recent activity" heading?

Hello Customer Support Theme,   I'm afraid the code you provided is not working for me. I placed it at the end of the code in the JS tab, as you suggested. Also, I see that the screenshot doesn't c...

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• David
• Erstellt 30. April 2017 05:12
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1. Community
2. Zendesk Suite Q&A
3. How can I change the wording in the "Recent activity" heading?

Hi Diziana,  it would be great if you could post a code snippet, something I could just copy and paste in. Thanks!

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• David
• Erstellt 30. April 2017 05:08
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