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Marcel

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  • AVG Tickets Created per Day Month

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    Hi, I am trying to build two custom metrics, which display AVG Tickets Created per Day – one for THIS Month and one for LAST Month (so I can compare both KPI, while the current month is still ongoi...

  • Display Oldest Ticket

    Beantwortet

    Hi, I am trying to build a report, which shows different metrics around tickets in the on-hold status (which we escalated internally and where we are waiting for bugs to be fixed, etc.). As part of...