
Customer Care
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Customer Care hat einen Kommentar hinterlassen
It should be possible to blank the date now. I just use ctrl-a (select all) or ctrl-shift-backspace to clear it. You then have to tab to the next field or click another field — that seems to make i...
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Customer Care hat einen Kommentar hinterlassen
Hello Brett, Can you confirm what plans this workaround can be used on? Are triggers in the Zendesk starter and team plans flexible enough to set this up? @... Thanks! Lee
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Customer Care hat einen Kommentar hinterlassen
This seems to be the Product Feedback topic: https://support.zendesk.com/hc/en-us/community/posts/204227137-Change-sender-address-when-creating-a-NEW-ticket-on-behalf-of-the-requester Get your upvo...
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Customer Care hat einen Kommentar hinterlassen
+1 for this feature. Can't believe what hacky workarounds are proposed for this missing feature (missing since at least 2014!) https://support.zendesk.com/hc/en-us/community/posts/203415676-How-can...
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Customer Care hat einen Post erstellt
Gmail connector — add failure notification
It has been recently noted here that there is no notification sent when the Gmail connector is disconnected, despite signs elsewhere that such a feature may have existed in the past. My personal pr...
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Customer Care hat einen Kommentar hinterlassen
Hi Brett, Thanks, but our CS budget is very limited. My only hope is for Zendesk to migrate the existing open source tool to v2.
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Customer Care hat einen Kommentar hinterlassen
Hi Brett, Thanks, however we do not have the resources to work on that. Our CS dept. is basically me ... no developers. Lee
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Customer Care hat einen Kommentar hinterlassen
URL Builder seems broken after Zendesk apps entered V2. Hopefully it can be updated! There is someone who "built" their own version and is charging for it in the app store. Lame.
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Customer Care hat einen Kommentar hinterlassen
Yes, you can order views ascending or descending. Edit your views in settings>views and you'll see the options at the bottom.
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Customer Care hat einen Kommentar hinterlassen
+1Zendesk is clearly for power users, so this point of over-management really baffles me.