Customer Care

1. Community
2. Discussion - Tips and best practices from the community
3. Tip: How to set a reminder on a ticket

It should be possible to blank the date now. I just use ctrl-a (select all) or ctrl-shift-backspace to clear it. You then have to tab to the next field or click another field — that seems to make i...

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• Customer Care
• Erstellt 7. April 2020 03:32
• -1 Stimmen

1. Community
2. Discussion - Tips and best practices from the community
3. Tip: How to set a reminder on a ticket

Hello Brett, Can you confirm what plans this workaround can be used on? Are triggers in the Zendesk starter and team plans flexible enough to set this up? @... Thanks! Lee

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• Customer Care
• Erstellt 14. Januar 2020 03:36
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1. Community
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

This seems to be the Product Feedback topic: https://support.zendesk.com/hc/en-us/community/posts/204227137-Change-sender-address-when-creating-a-NEW-ticket-on-behalf-of-the-requester Get your upvo...

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• Customer Care
• Erstellt 9. Januar 2020 08:29
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1. Community
2. Feedback - Ticketing System (Support)
3. Change sender address when creating a NEW ticket on behalf of the requester

+1 for this feature. Can't believe what hacky workarounds are proposed for this missing feature (missing since at least 2014!) https://support.zendesk.com/hc/en-us/community/posts/203415676-How-can...

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• Customer Care
• Erstellt 9. Januar 2020 08:13
• 4 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Custom Link, User_Field

Hi Brett,  Thanks, but our CS budget is very limited. My only hope is for Zendesk to migrate the existing open source tool to v2.

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• Customer Care
• Erstellt 11. Juni 2019 01:25
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1. Community
2. Zendesk Suite Q&A
3. Custom Link, User_Field

Hi Brett,  Thanks, however we do not have the resources to work on that. Our CS dept. is basically me ... no developers. Lee

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• Customer Care
• Erstellt 9. Juni 2019 09:18
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1. Community
2. Zendesk Suite Q&A
3. Custom Link, User_Field

URL Builder seems broken after Zendesk apps entered V2. Hopefully it can be updated! There is someone who "built" their own version and is charging for it in the app store. Lame.

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• Customer Care
• Erstellt 4. Juni 2019 07:01
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1. Community
2. Zendesk Suite Q&A
3. Possible to order tickets by the latest comment?

Yes, you can order views ascending or descending. Edit your views in settings>views and you'll see the options at the bottom. 

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• Customer Care
• Erstellt 8. Januar 2019 03:03
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1. Community
2. Feedback - Ticketing System (Support)
3. Auto Processing Rules for Suspended Tickets

+1Zendesk is clearly for power users, so this point of over-management really baffles me.

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• Customer Care
• Erstellt 3. Januar 2019 01:03
• 2 Stimmen