Rachel Montgomery
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Rachel Montgomery hat einen Kommentar hinterlassen
+1 for this feature.
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Rachel Montgomery hat einen Post erstellt
Differentiate guide search results
We have ~600 articles in our Help Center and we want to one day leverage federated search. We're supporting a product so many terms are similar which is making it more difficult to find content bes...
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Rachel Montgomery hat einen Kommentar hinterlassen
Agreed! Would love to see this functionality. Our use case is that we've documented our manual processes and host them in our help center, but they aren't particularly helpful for offering product ...
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Rachel Montgomery hat einen Post erstellt
Add hyperlinks to macro descriptions for agents/easy knowledge sharing
I'd like to hyperlink guide articles into our macro 'descriptions' (the short summary visible to agents) to lead agents to learn more about the use case/topic the macro applies to and escalation pr...
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Rachel Montgomery hat einen Post erstellt
Display the article verification rule name in an unverified article and sorting by rule name
We have a couple of article verification rules set up and it'd be helpful to know which one caused an article to be unverified. For example: Rule 1 - general audit every 60 days. Rule 2 - every tw...