Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen

Jonathan
Beigetreten 15. Apr. 2021
·
Letzte Aktivität 06. Sept. 2024
Folge ich
0
Follower
0
Gesamtaktivitäten
15
Stimmen
3
Abonnements
6
AKTIVITÄTSÜBERSICHT
BADGES
BEITRÄGE
POSTS
COMMUNITY-KOMMENTARE
BEITRAGSKOMMENTARE
AKTIVITÄTSÜBERSICHT
Neueste Aktivität von Jonathan
Jonathan hat einen Kommentar hinterlassen
Does zendesk have any plans for introducing a concept of a parent form?
Adding a new ticket field and conditions to each and every form we have when we realize we want to track more information, is a burden that could be avoided if we had a parent form that every other form inherited from.
Kommentar anzeigen · Gepostet 06. Sept. 2024 · Jonathan
0
Follower
0
Stimmen
0
Kommentare
Jonathan hat einen Kommentar hinterlassen
Instead of suggesting that we do custom javascript is it possible zendesk make a change to the search helper?
https://developer.zendesk.com/api-reference/help_center/help-center-templates/helpers/#search-helper
providing a filter option for either : unified, knowledge_base, or community
linking the user directly to http:///hc/en-us/search?filter_by=&query=" so we can default to showing knowledge_base articles but easily provide the option for community as well.
A workaround I found was to create the following in order to override the searches default functionality.
const manuallySearch = (event) => {
event?.preventDefault();
event?.stopPropagation();
let query = document.getElementById('query').value;
window.location.replace(`${window.location.origin}/hc/en-us/search?query=${query}&filter_by=knowledge_base&utf8=✓`);
return false;
};
$(() => {
let form = document.getElementsByClassName('searchbox_classname')[0];
form.removeAttribute('action');
form.addEventListener('submit', manuallySearch);
form.addEventListener('keydown', (event) => event.key === 'Enter' && manuallySearch(event));
});
Kommentar anzeigen · Bearbeitet 13. Aug. 2024 · Jonathan
0
Follower
0
Stimmen
0
Kommentare
Jonathan hat einen Kommentar hinterlassen
Can we update the End users alias via the SSO JWT flow?
It allows for updating any custom field but since the Alias isn't custom it's almost the only thing the documentation is missing.
Kommentar anzeigen · Gepostet 28. Juli 2021 · Jonathan
0
Follower
1
Stimme
0
Kommentare
Jonathan hat einen Kommentar hinterlassen
Is there a way to get the id of the linked ticket (problem ticket) as a placeholder?
feels like an oversite if we can access custom fields but not an existing zendesk field to get data
Kommentar anzeigen · Gepostet 30. März 2021 · Jonathan
0
Follower
1
Stimme
0
Kommentare
Jonathan hat einen Kommentar hinterlassen
Hi @...
Unfortunately not that I've found, at least not without more effort than you should have to put in.
You could take the ticket id from the URL and do an api call to get the details of it and you'd know what form it came from .
Liam, you can use the If statement Jessie just uses and instead of changing the color do:
window.location.href = 'wherever/you/want/to/go'
Kommentar anzeigen · Gepostet 23. März 2020 · Jonathan
0
Follower
0
Stimmen
0
Kommentare
Jonathan hat einen Kommentar hinterlassen
The original fix answered for changing CSS appears to be broken as of the past few days.
.notification-notice
(i don't know why they're made changes effecting non coppenhagen default themes but whatever)
div[data-test-id="notification"]
Kommentar anzeigen · Gepostet 10. Feb. 2020 · Jonathan
0
Follower
0
Stimmen
0
Kommentare