Stacy Win
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Stacy Win hat einen Kommentar hinterlassen
@Ayal, A Data Filter is a specific type of dashboard filter. You create the custom group and custom set in the report. When you add the dashboard filter you can find the custom set by searching fo...
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Stacy Win hat einen Kommentar hinterlassen
I have a use case for automating the ability to add private or public comments to tickets via triggers We have some customers submitting tickets via text messages. When they do this the subject a...
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Stacy Win hat einen Kommentar hinterlassen
@tom kirby Per the great feedback in this post, I was able to find the solution to my issue. By creating a custom group and a custom set in Explore I was able to mimic the Insights feature. A few...
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Stacy Win hat einen Kommentar hinterlassen
@Terry My query filter is set up to only show the good and bad survey results. The offered and unoffered tickets are not in the report output. The query set up to display the results as a table so ...
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Stacy Win hat einen Kommentar hinterlassen
@TERRY The reason I don't want the options in the filter is, those options will not be displayed in the end report. The report is only showing the completed surveys (Good or Bad). So the offered ...
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Stacy Win hat einen Kommentar hinterlassen
@ Bill Could you walk me through the steps of creating a custom attribute and using the custom attribute in the dashboard filter? If there are Zendesk Articles can you point me to them? I cannot...
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Stacy Win hat einen Post erstellt
Remove/Hide data filter values
BeantwortetIn Good Data there is a way to remove filter options that do not apply. I'm trying to figure out how to do this in Explore. Use case: I have a report that only shows data for rated surveys (good ...
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Stacy Win hat einen Kommentar hinterlassen
Thanks. I still cannot get the field(s) to populate. I refreshed the browser and still nothing. There are no API error messages as the code runs, the status is switched back to open, the satisfacti...
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Stacy Win hat einen Kommentar hinterlassen
Graeme So we want the field placed on the ticket, not the user. So it is a custom ticket field. I don't see a field key on custom ticket fields. So I don't believe this is a change I can make. Stacy
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Stacy Win hat einen Kommentar hinterlassen
Graeme, I'm hoping you can help me. I believe your HTTP target solution could help me with a similar use case. I cannot seem to get the JSON to work. Use Case: the support supervisor would like th...