Casey Birkholz

1. Guide
2. ...
3. How to manage the help center
4. How is the Related articles list in Help Center populated?

Is this still relevant with the introduction of tags? I just started testing out tags and I do see tagged articles appearing under "Related articles" but I also see untagged articles that I've rece...

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• Casey Birkholz
• Erstellt 9. November 2022 18:47
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Ability to have shareable link available without login

This would extremely valuable. We have a lot of restricted content visible to a mix of user segments. Our enterprise-level customers and our independent contractors must log in to view articles in ...

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• Casey Birkholz
• Erstellt 23. September 2022 02:23
• 0 Stimmen

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Using article lists for different views of your knowledge base content

Can someone confirm if it is a bug or intended that the Edited column reflects 1 month ago, 2 month ago, etc. (Elizabeth's comment above). This is how ours works too - I would really love to see th...

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• Casey Birkholz
• Erstellt 12. September 2022 21:51
• 1 Stimme

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Managing content blocks in articles

Agree with the above comment and adding a critical point - sure, it's possible to bulk publish 30 at a time (the advice I got in my ticket). However, we can't blindly do that without inadvertently ...

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• Casey Birkholz
• Erstellt 5. Mai 2022 16:14
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore Metric Addition - Down Vote, Up Vote, Total Votes

Thanks - that will be helpful. Could you shed light on the top part of my comment with the screenshot? How does 250 votes - 23 up votes = 204 downvotes when 250-23=227?

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• Casey Birkholz
• Erstellt 20. April 2022 15:35
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore Metric Addition - Down Vote, Up Vote, Total Votes

I am also trying to figure out the math on this. Looking at one specific article: The report says -204. When I check the source code on the article it says 23 up votes = -204 but 250-23 = 227 so wh...

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• Casey Birkholz
• Erstellt 19. April 2022 14:31
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Feature Request: Reporting on Article Labels in Explore

We need this! I have to report out on article use for a specific project - I could pull 1 report based on labels but instead, I have to manually pull 9 reports every week and review 1x1 to capture ...

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• Casey Birkholz
• Erstellt 10. Juni 2021 15:42
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Find and replace

I would say we would probably use it weekly. Over time, it could be hundreds of articles. 

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• Casey Birkholz
• Erstellt 17. Mai 2021 13:17
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Default Edit Bar to Closed: Links to Headers Land Too Low

Done - thanks!

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• Casey Birkholz
• Erstellt 13. Mai 2021 11:49
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Find and replace

This would be amazing. I often find myself copy/pasting all the HTML into an external editor to find and replace multiple items and then pasting it back in but it would be great to have that functi...

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• Casey Birkholz
• Erstellt 12. Mai 2021 14:00
• 0 Stimmen