Casey Birkholz

1. Community
2. Feedback - Help Center (Guide)
3. Find and replace

I agree with the feedback that this is a critical feature. My team will have to spend at least a week this year replacing terms the slow way. I really don't understand why HTML features are importa...

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• Casey Birkholz
• Erstellt 12. April 2023 14:32
• 1 Stimme

1. Guide
2. ...
3. How to manage the help center
4. How is the Related articles list in Help Center populated?

Is this still relevant with the introduction of tags? I just started testing out tags and I do see tagged articles appearing under "Related articles" but I also see untagged articles that I've rece...

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• Casey Birkholz
• Erstellt 9. November 2022 18:47
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Ability to have shareable link available without login

This would extremely valuable. We have a lot of restricted content visible to a mix of user segments. Our enterprise-level customers and our independent contractors must log in to view articles in ...

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• Casey Birkholz
• Erstellt 23. September 2022 02:23
• 0 Stimmen

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Using article lists for different views of your knowledge base content

Can someone confirm if it is a bug or intended that the Edited column reflects 1 month ago, 2 month ago, etc. (Elizabeth's comment above). This is how ours works too - I would really love to see th...

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• Casey Birkholz
• Erstellt 12. September 2022 21:51
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore Metric Addition - Down Vote, Up Vote, Total Votes

Thanks - that will be helpful. Could you shed light on the top part of my comment with the screenshot? How does 250 votes - 23 up votes = 204 downvotes when 250-23=227?

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• Casey Birkholz
• Erstellt 20. April 2022 15:35
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore Metric Addition - Down Vote, Up Vote, Total Votes

I am also trying to figure out the math on this. Looking at one specific article: The report says -204. When I check the source code on the article it says 23 up votes = -204 but 250-23 = 227 so wh...

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• Casey Birkholz
• Erstellt 19. April 2022 14:31
• 3 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Media library on Guide

Similar use case. My team uses the same images for multiple audiences. New articles and updates are frequent with frequent product enhancements - I am saving images, sharing with my Tech Writers, a...

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• Casey Birkholz
• Erstellt 25. August 2021 02:29
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Using labels on your help center articles

When will we be able to run a report in Explore based on labels? I have a label I used on 30 articles related to a specific project. The articles are found across various categories and sections. I...

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• Casey Birkholz
• Erstellt 24. Juni 2021 20:22
• 5 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Feature Request: Reporting on Article Labels in Explore

We need this! I have to report out on article use for a specific project - I could pull 1 report based on labels but instead, I have to manually pull 9 reports every week and review 1x1 to capture ...

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• Casey Birkholz
• Erstellt 10. Juni 2021 15:42
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Find and replace

I would say we would probably use it weekly. Over time, it could be hundreds of articles. 

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• Casey Birkholz
• Erstellt 17. Mai 2021 13:17
• 1 Stimme