Oli
-
Gesamtaktivitäten95
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen54
-
Abonnements21
Aktivitätsübersicht
Neueste Aktivität von Oli-
Oli hat einen Kommentar hinterlassen
Does the Hours Since Assignee Update condition refer to: Hours since the assignee was changed, OR Hours since the assignee made an update to the ticket? If the former, then will the automation ru...
-
Oli hat einen Kommentar hinterlassen
Upvoted. I particularly agree with suggestions 1 and 3. Per Zendesk's own documentation, administrators should be "[reviewing their] queue of suspended tickets regularly", but there are few tools ...
-
Oli hat einen Kommentar hinterlassen
I came here looking for the same thing that @... has asked about.Edit to add: Found what I was looking for here: https://developer.zendesk.com/api-reference/introduction/requests/#status-codes. The...
-
Oli hat einen Kommentar hinterlassen
Thanks, Marjana! I suspect that there are a decent number of feedback posts that are highlighting the same issue, but we don't know for sure because they're not really collated. And this means any ...
-
Oli hat einen Kommentar hinterlassen
Bobby Koch Yes - here's the announcement page: https://support.zendesk.com/hc/en-us/articles/4474311837082-Announcing-private-ticket-groups
-
Oli hat einen Kommentar hinterlassen
I think the word "access" on the role settings page in Admin Center is throwing me off, so I want to make sure I clearly understand this part: If the checkbox is unchecked, an agent will only be a...
-
Oli hat einen Kommentar hinterlassen
I tried to leave this comment on the "Viewing and recovering deleted tickets" article, but was continually running into a 403 error telling me I didn't have permission, so I hope this is okay: I'm...
-
Oli hat einen Kommentar hinterlassen
You're welcome!
-
Oli hat einen Post erstellt
Feedback: Organization of posts in the Zendesk Community
Current StateThe best way for Zendesk customers to communicate product feedback is to post to the Community and vote for existing feature requests. However, there's so much variability in how users...
-
Oli hat einen Kommentar hinterlassen
Does Zendesk "mask" the original <img src> used once it's added to the theme? We have 2 .png files in the header of our email templates (one on the left, one on the right) and the image URLs are lo...