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Betty
Beigetreten 16. Apr. 2021
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Letzte Aktivität 07. Okt. 2024
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Many of our Views are assigned to different groups. Does the “Who has access” option affect the nesting functionality i.e. “Who has access” MUST be “Any Agent”?
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Kommentar anzeigen · Gepostet 07. Okt. 2024 · Betty
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Any plans to add Settings for the Interaction History? Archived tickets are still a part of the user's history and it would be great to see it all in one place.
Kommentar anzeigen · Gepostet 12. Aug. 2024 · Betty
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Great, I'll take a look at this. Thank you and sorry for the late reply.
Kommentar anzeigen · Gepostet 08. Aug. 2024 · Betty
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Is this something that might be on the roadmap soon?
Kommentar anzeigen · Gepostet 08. Aug. 2024 · Betty
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We have one Zendesk instance that covers six brands. Is there a way to separate the suspended tickets per brand, or edit the view to add a formatting option to filter by brand?
Kommentar anzeigen · Gepostet 05. Aug. 2024 · Betty
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I agree. As we have agents worldwide, this would increase efficiency with solving tickets without waiting for confirmation from management if they cannot find the right internal articles/documentation.
Kommentar anzeigen · Gepostet 10. Juli 2024 · Betty
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With multiple brands, searching for Macro title keywords isn't enough, as the agent would need to know the titles of all to begin with. When will there be a way to search using a keyword from the Macro body/description (not title)?
Kommentar anzeigen · Gepostet 16. Mai 2024 · Betty
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Thank you Au Finh. We are awaiting this feature to become available to Enterprise users, rather than pay for an additional app, so I appreciate your help but not what we're looking for atm.
Kommentar anzeigen · Gepostet 14. Mai 2024 · Betty
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Is this available yet? To auto merge using Triggers or Automation?
Kommentar anzeigen · Gepostet 13. Mai 2024 · Betty
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Any updates on when/if the Zendesk Answer Bot will allow us to add a stage/step to link to forms? We do not currently use the “Transfer to Agent” stage/step, as we work remotely and have a small team. Ideally, we would like all unresolved chats to lead to forms for ticket submission.
Kommentar anzeigen · Gepostet 02. Apr. 2024 · Betty
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