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Betty

Beigetreten 16. Apr. 2021

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Letzte Aktivität 07. Okt. 2024

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KommentarTicket management

Many of our Views are assigned to different groups. Does the “Who has access” option affect the nesting functionality i.e. “Who has access” MUST be “Any Agent”?

 

Kommentar anzeigen · Gepostet 07. Okt. 2024 · Betty

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KommentarTicket management

Any plans to add Settings for the Interaction History? Archived tickets are still a part of the user's history and it would be great to see it all in one place. 

Kommentar anzeigen · Gepostet 12. Aug. 2024 · Betty

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Community-Kommentar Feedback - Ticketing system (Support)

Great, I'll take a look at this. Thank you and sorry for the late reply.

Kommentar anzeigen · Gepostet 08. Aug. 2024 · Betty

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Community-Kommentar Feedback - Ticketing system (Support)

Is this something that might be on the roadmap soon?

Kommentar anzeigen · Gepostet 08. Aug. 2024 · Betty

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KommentarTicket management

We have one Zendesk instance that covers six brands. Is there a way to separate the suspended tickets per brand, or edit the view to add a formatting option to filter by brand? 

Kommentar anzeigen · Gepostet 05. Aug. 2024 · Betty

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Community-Kommentar Feedback - Help Center (Guide)

I agree. As we have agents worldwide, this would increase efficiency with solving tickets without waiting for confirmation from management if they cannot find the right internal articles/documentation. 

Kommentar anzeigen · Gepostet 10. Juli 2024 · Betty

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Community-Kommentar Feedback - Ticketing system (Support)

With multiple brands, searching for Macro title keywords isn't enough, as the agent would need to know the titles of all to begin with. When will there be a way to search using a keyword from the Macro body/description (not title)?

Kommentar anzeigen · Gepostet 16. Mai 2024 · Betty

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Community-Kommentar Feedback - Ticketing system (Support)

Thank you Au Finh. We are awaiting this feature to become available to Enterprise users, rather than pay for an additional app, so I appreciate your help but not what we're looking for atm. 

Kommentar anzeigen · Gepostet 14. Mai 2024 · Betty

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Community-Kommentar Feedback - Ticketing system (Support)

Is this available yet? To auto merge using Triggers or Automation?

Kommentar anzeigen · Gepostet 13. Mai 2024 · Betty

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KommentarHelp with bots and automation

Any updates on when/if the Zendesk Answer Bot will allow us to add a stage/step to link to forms? We do not currently use the “Transfer to Agent” stage/step, as we work remotely and have a small team. Ideally, we would like all unresolved chats to lead to forms for ticket submission.

Kommentar anzeigen · Gepostet 02. Apr. 2024 · Betty

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