Kenny Fulton

1. Community
2. Feedback - Ticketing System (Support)
3. Business Hours: Half-Day Holidays & Holiday Repetition

Are there any updates on this request? At the moment, we are unable to automate our holiday schedule for regional holidays.  Example:  We have 3 'tiers' of support hours: Global (04:00 - 20:00 ET),...

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• Kenny Fulton
• Erstellt 6. April 2021 08:02
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to prohibit merging of tickets across organizations

As others have rightly outlined, this should be considered a security risk, rather than a feature request. There is no way to 'undo' a merge, and so leaves us wide open for our customers (who may b...

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• Kenny Fulton
• Erstellt 2. November 2020 12:11
• 4 Stimmen