Jimmy Long

1. Community
2. Feedback - Ticketing System (Support)
3. New Feature Request:Link to multiple JIRA instances

We have two JIRA instances that we would like to connect to the same Zendesk.  One is for internal users, one is to connect with external users.  We would like to sync them to the same Zendesk in o...

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• Jimmy Long
• Erstellt 20. September 2023 12:42
• 0 Stimmen

1. Zendesk updates
2. Developer updates
3. Introducing ZCLI: The Zendesk Command Line Interface - Beta

this was recently announced - https://support.zendesk.com/hc/en-us/articles/5919699832602-Announcing-help-center-theme-support-for-ZCLI

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• Jimmy Long
• Erstellt 24. Juli 2023 03:36
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1. Apps and integrations
2. ...
3. More integrations
4. Viewing the integration log

I am encountering an error in the logs, Request Taking Too Long, but the time from start to finish is only 10 seconds, whereas the maximum flow execution time is 100 seconds.  The API request works...

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• Jimmy Long
• Erstellt 13. Mai 2023 07:58
• 0 Stimmen

1. Guide
2. ...
3. How to customize the theme of the help center
4. Error: The property ‘#/settings/X/variables/X’ of type object did not match any of the required schemas

Seems like there is also a character limit on the fields of somewhere around 1000.  Not sure if the limits are documented but would be good to know ahead of time or surface in the error itself!  Th...

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• Jimmy Long
• Erstellt 3. Mai 2023 05:43
• 0 Stimmen

1. Guide
2. ...
3. How to customize the theme of the help center
4. Error: The property ‘#/settings/X/variables/X’ of type object did not match any of the required schemas

I'm encountering the same The property '#/settings/x/variables/y' of type object did not match any of the required schemas" error, but none of the 3 listed here seem to be the cause.  Any other ide...

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• Jimmy Long
• Erstellt 3. Mai 2023 05:23
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk query - draft messages

Hi Jenna, It's a bit tricky to do because of the way Zendesk tickets are designed.  May I know what problem you are trying to address?  

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• Jimmy Long
• Erstellt 19. Juli 2019 15:13
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk query - draft messages

Hi Oliver,  Have you tried the Save as Draft app? https://www.zendesk.com/apps/support/save-as-draft/

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• Jimmy Long
• Erstellt 24. Mai 2019 03:15
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk query - draft messages

Hi Mufeed,  I'm not seeing the same issue.  Could you kindly send an email to support@easternlogic.hk and we can investigate further?

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• Jimmy Long
• Erstellt 14. August 2018 12:05
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk query - draft messages

Hi Mufeed, What OS and browser version are you using?

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• Jimmy Long
• Erstellt 14. August 2018 08:27
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk query - draft messages

Hi Everyone, I've created a simple app that allows to save a draft message per ticket.  It sits in the editor bar and has three buttons, O for open draft, S for save draft, and D for delete draft. ...

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• Jimmy Long
• Erstellt 14. August 2018 07:54
• 1 Stimme