Lorenzo Testini
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Lorenzo Testini hat einen Post erstellt
Ticket ZD support 11478385 - Ticket not updated after cc removed
Interesting case that was brought to my attention by a team member and that I went through with Jim from Zendesk Support to investigate: ticket not being updated after a reply from the message's re...
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Lorenzo Testini hat einen Kommentar hinterlassen
Dane can you let us know if we can incorporate multimedial links in the text of the autoresponder? I tried using HTML and it didn't work
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Lorenzo Testini hat einen Kommentar hinterlassen
+1, the sooner we see this the better it is
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Lorenzo Testini hat einen Kommentar hinterlassen
From the article Installing and using the Select an Address app: If an agent is part of multiple groups, the app uses the primary group for the mapping of default address for new tickets created d...
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@... you can either do screenshots or get the text of the side conversation via an api call. Neither are practical solutions. We should find ways to push this development with Zendesk, but unfortu...
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@... any update if this feature will be pipelined soon?
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Lorenzo Testini hat einen Kommentar hinterlassen
Thank you @..., it does work now!
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Lorenzo Testini hat einen Kommentar hinterlassen
Hey @..., it is indeed the link that Lisa shared I can't access: https://support.zendesk.com/hc/en-us/articles/1260803937630 If you can help me accessing it, I would really appreciate it.
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Lorenzo Testini hat einen Kommentar hinterlassen
@... Thank you. For some reasons I get an error code when I try to access the article you linked (You're not authorized to access this page). Can you help me accessing the article?
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Lorenzo Testini hat einen Kommentar hinterlassen
@... if I redact an attachment that was sent by mistake to a customer, will it still be available for the customer to download?