Lorenzo Testini

1. Community
2. Feedback - Ticketing System (Support)
3. TikTok Integration

+1, the sooner we see this the better it is 

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• Lorenzo Testini
• Erstellt 26. August 2022 11:08
• 2 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations
3. Select an Address app - official feature request thread

From the article Installing and using the Select an Address app: If an agent is part of multiple groups, the app uses the primary group for the mapping of default address for new tickets created d...

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• Lorenzo Testini
• Erstellt 23. Februar 2022 10:54
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Printing Side Conversations

@... you can either do screenshots or get the text of the side conversation via an api call. Neither are practical solutions.  We should find ways to push this development with Zendesk, but unfortu...

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• Lorenzo Testini
• Erstellt 29. Juni 2021 07:38
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Printing Side Conversations

@... any update if this feature will be pipelined soon? 

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• Lorenzo Testini
• Erstellt 18. Mai 2021 09:02
• 1 Stimme

1. Agent guide
2. Ticket basics
3. Redacting ticket content in the Zendesk Agent Workspace

Thank you @..., it does work now!

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• Lorenzo Testini
• Erstellt 12. April 2021 15:53
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Redacting ticket content in the Zendesk Agent Workspace

Hey @...,  it is indeed the link that Lisa shared I can't access:  https://support.zendesk.com/hc/en-us/articles/1260803937630 If you can help me accessing it, I would really appreciate it. 

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• Lorenzo Testini
• Erstellt 12. April 2021 09:54
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Redacting ticket content in the Zendesk Agent Workspace

@... Thank you. For some reasons I get an error code when I try to access the article you linked (You're not authorized to access this page). Can you help me accessing the article?   

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• Lorenzo Testini
• Erstellt 9. April 2021 07:29
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Redacting ticket content in the Zendesk Agent Workspace

@... if I redact an attachment that was sent by mistake to a customer, will it still be available for the customer to download? 

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• Lorenzo Testini
• Erstellt 7. April 2021 10:11
• 0 Stimmen